Customer Success Manager
hace 1 semana
**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**:**About Upfluence**Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.Upfluence offers an attractive Remote/Local hybrid work environment in all our offices.As a Customer Success Manager, you will partner with our customers to become their trusted partners and to translate their business objectives into ROI.Essentially, you will be their main point of contact throughout the customer journey and ensure their desired outcome materializes.In short, your mission is to increase and maximize value for the customer and Upfluence.**Responsibilities**- Deliver ROI for our clients throughout the customer lifecycle- Be a trusted advisor and partner for the client on the Upfluence software and influencer marketing strategies- Negotiate renewal contracts that align with customer goals and ROI- Identify upsell opportunities to maximize customer growth- Quarterback engagements and touchpoints for the customer**What we are looking for**- Ideally, 5+ years of experience in Account Management, Customer Success, and/or Sales with a focus on negotiating contracts, demonstrating customer ROI, maintaining high retention rates- Good understanding of SaaS and Professional Services engagements with global customers and team members- Loves and is motivated by a challenge- Excellent executive presence and communication abilities- Proven ability to grow accounts, win back customers, and negotiate with key stakeholders- Experience working with complex, global customers- Ability to work with global, cross-functional teams (i.e., Product, Sales, Professional Services, and Marketing)- Commitment to work from our NYC office a minimum of2 days out of the workweek**What we have to offer**- Comprehensive compensation package- Stock options- Medical, Dental, Vision & Disability Insurance- A diverse and international team- Generous PTO & Company holidays- An entrepreneurial environment with room for growthWe offer a flexible hybrid work model, providing our employees with an office setting, and work from home; this role would require coming into the office at least 2 days out of the work week. We believe in work-life balance with a flexible approach so we can make the best of our workdays.Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Atención al cliente**Industria**:Publicidad**Habilidades**:- english- communication skills- problem-solving
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Customer Success Manager
hace 2 semanas
Iztapalapa, México Venafi A tiempo completoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...
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Customer Success Manager
hace 3 semanas
Iztapalapa, México Yeltic A tiempo completoYELTIC es una empresa líder en México, transformando la forma en que las personas aprenden a través de LA REALIDAD VIRTUAL/MIXTA. Estamos expandiéndonos, por lo que estamos buscando personas con la AMBICIÓN y MOTIVACIÓN para ayudarnos a cumplir este desafío.En este rol, tendrás la oportunidad de integrarte a nuestro equipo como Customer...
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Customer Success Manager
hace 1 semana
Iztapalapa, México YELTI C A tiempo completoYELTIC is leading company in Mexico, transforming the way in which people learn through MIXED/VIRTUAL REALITY. We’re growing, and that’s why we’re looking for people with AMBITION and MOTIVATION to helps us overcome this challenge. In this role, you will have the opportunity to join our team as a Customer Success Manager, were you will be in charge of...
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Customer Success
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Iztapalapa, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Especialista Customer Success
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Iztapalapa, México WelbeCare A tiempo completo**ÚNETE A NUESTRO EQUIPO ¡TE ESTAMOS BUSCANDO!****Especialista de Customer Success (CSMs)**¿Te apasiona el cuidado de la salud y deseas marcar la diferencia en la vida de las personas? ¡WelbeCare está buscando talentos como tú! Somos una empresa líder en el sector de la salud, comprometida con proporcionar servicios excepcionales y personalizados a...
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Customer Success
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Iztapalapa, México Talento Estratégico A tiempo completo**Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_- **Objetivo del puesto**:_Brindar atención personalizada a los clientes que buscan los servicios o seguimientos a los requerimientos de soporte en todas las oficinas por medio de la página oficial o bien mediante el correo de Atención a clientes.- **Requisitos**:_- Licenciatura en Marketing o...
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Thousandeyes - Customer Success Specialist
hace 3 semanas
Iztapalapa, México Cisco Systems A tiempo completoWho We Are- The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black...
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hace 3 días
Iztapalapa, México WorkBox S.A de C.V A tiempo completoImportante empresa de software solicita**Customer Succes Manager****SKILLS NECESARIOS**- **Orientación del Cliente**: Guiar a los clientes en el uso de nuestro software, enfatizando herramientas, funciones y tendencias del sector.- **Identificación de Oportunidades**: Detectar oportunidades con clientes existentes, participar en revisiones de cuenta y...
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Customer Service Representative
hace 4 días
Iztapalapa, México Success Factory A tiempo completoSomos una Consultoría de Recursos Humanos, nos encontramos en busca de tu TALENTO para formar parte de importante empresa como: **Customer Service** **Funciones** Atención al cliente y canalizar requerimientos a las áreas correspondientes **Dar seguimiento a órdenes de compra** Atención telefónica o por correo electrónico para dar soporte a...
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Iztapalapa, México S&P Global A tiempo completo**About the Role**: **Grade Level (for internal use)**: 08 **About the Role**: Customer Success Manager, Media and Dealer Solutions **The Team**: The Industry Performance Product Management Customer Success Team is comprised of solutions-oriented, collaborative product delivery professionals. Through industry insights and product consulting, we bring...
