Business QA Lead

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of **Junior Quality Assurance Analyst****Role Purpose**:The Lead Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible and accountable within the Pod/team for the QA and test activities in relation to exploring the software from both a technical and customer perspective to ensure maximum quality is achieved.This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables. This includes contributing to the definition of requirements from a QA & Test perspective, following the Behaviour Driven Development methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers.**Main Activities**:- Identify and raise concerns for any future/forward planning tasks e.g., resource constraints, downtime, late delivery etc.Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.- Own and progress the resolution of day-to-day issues that may block progress e.g., blocking defects / environment issues.- Pre-empt and resolve potential issues that may impact future delivery e.g., resource constraints, downtime, late delivery etc.- Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.- Build trusting relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge.- Effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements, e.g., writing test scripts from requirements or inputting into BDD tests.- Chair/attend project update meetings, deliver project updates and escalate any known issues and concerns.- Establish and maintain good communication and relationships, both internal and external to the Bank as a representative of the QA discipline- Work collaboratively with colleagues and other teams to ensure speed to market following agile practises.- Share best practise & knowledge across test teams, demonstrating clear improvement in your performance/behaviours / advocating role model behaviours to peers. Buddying / coaching new starters on the processes and QA discipline.- Training team on defect best practices, setting standards.- Advocate for sharing best practice & knowledge across test teams to create most effective processes across the bankIdentify and implement ways to work more efficiently and effectively and encourage others to do the same.Requirements- Excellent knowledge of the testing process, digital channels, and customer expectations- A strong team player -collaborative recognising their specialised role in the department and acknowledging other areas/individuals’ roles and responsibilities.- Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.- Good knowledge of the Agile development methodology and experience of working using these techniques- Working knowledge of test tools such as Jira and Confluence- ISTQB qualification is desirable but not essential.- Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, e.g., risk, customer experience and people to determine the implications and make recommendations as needed.- Innovative - the ability to approach things differently or do different things to deliver goals.- Past working experience in a relevant role, i.e., Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential.- People leadership experience - motivating and inspiring others to excel.- Highly developed communication skills, both written and verbal, to explain complex issues.- High levels of resilience and self-motivationAt HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a fam