Bi-lingual Call Center Team Lead

hace 2 semanas

Querétaro, México 1840 & Company A tiempo completo

**Position Summary**:Provide through monitoring agent performance, answering questions, training employees, and providing floorsupport. Act as a Bi-Lingual call center team lead.Schedule: Monday-Friday, 8:00 AM - 6:00 PM CST**Responsibilities**:- Provide support to agents by answering questions and assisting with calls.- Report any employee issues or concerns to the supervisor.- Monitor agent calls and provide quality assurance evaluations.- Provide immediate feedback, including rewarding employee performance, coaching and counseling.- Responsible for the collection and handling of sensitive customer data, including credit card numbers.- Maintain client and customer confidentiality.- Maintain all project productivity, efficiency, and quality goals.- Arrive at work on time and adhere to attendance expectations.- Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.- Other duties as assigned.**Requirements**:- High school diploma or equivalent required.- Prior work experience in a customer service role preferred- Excellent telephone etiquette and ability to communicate effectively.- Ability to speak confidently and persuasively with customers.- Ability to demonstrate professionalism and enthusiasm on each call.- Ability to handle stress, including difficult or emotional customers.- Accurate spelling and strong writing skills.**About 1840 & Company**1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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