Data Analyst

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.- Job Summary:- We are seeking a skilled and driven Data Analyst - Business Intelligence to join our global Services organization, supporting Customer Success and Renewals. This role is essential to enabling data-driven decision-making across a worldwide team by transforming complex, multi-source datasets into strategic insights.- Success in this role means accelerating decision-making, improving operational efficiency, and uncovering opportunities that drive customer satisfaction, revenue retention, and long-term growth.Key Responsibilities:- Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies.- Design, build, and maintain dashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention.- Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution.- Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery.- Support weekly and quarterly business reviews by delivering timely, accurate reporting and insight packages that inform executive decision-making.- Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms.- Proactively identify data gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact.- Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance.- Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities.- Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators.-- Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategic decision-making.Skills / Knowledge / Abilities:- Advanced proficiency in SQL and data visualization tools such as Power BI, Tableau, and Looker, with the ability to build scalable, user-friendly dashboards.- Proven experience extracting, transforming, and analyzing large, complex datasets from multiple systems, ensuring data quality and consistency.- Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes.-- Ability to translate data into strategic recommendations, combining analytical rigor with business acumen and industry context.- Experience supporting Customer Success, Renewals, or subscription-based business models; familiarity with churn, retention, and upsell analytics is highly preferred.- Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership.- Skilled in managing multiple priorities in a fast-paced, cross-functional environment, with a strong sense of ownership and accountability.- Familiarity with CRM and ERP systems such as Salesforce, Oracle, or SAP.- Working knowledge of data warehousing and cloud platforms (e.g., Snowflake, BigQuery, Azure)Qualifications:- Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or related field.- 5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environmentEqual Employment Opportunity.