Servicenow Senior Technical Consultant
hace 2 semanas
Our DXC Modern Workplace services enables customers employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.In this position as a ServiceNow Technical Consultant, you will be part of an innovative team working to develop world-class solutions for customers using the ServiceNow platform.**About this role - responsibilities**- You will be part of a team of ServiceNow experts who deliver ServiceNow solutions to multiple customers.- Participate in customer workshops and requirements gathering to build requirements and design solutions. Advise and make recommendations on the proposed solutions.- Developing in ServiceNow the solutions defined to meet the requirements defined with a high quality standard, including configuration, scripts, tests, customer demos, UAT and go-live support.- Guide and train more junior team members- Producing documentation and training material for the implemented solutions.**Mandatory skills**- Knowledge in implementing ServiceNow or similar platforms, in one of the following modules: ITSM, CSM and/or any other IT Workflows modules.- Knowledge in maintaining ServiceNow platform integrations with other systems such as ERPs, monitoring systems, other ITSM solutions, and etc.;- Knowledge of ITIL and agile methodology;- Knowledge in JavaScript,- Fluent in Spanish and Business English;**Desirable**:- CIS-ITSM certification;- ** CSA certification;**:- ITIL V3 or 4 Foundations certification- Knowledge in JavaScript, HTML, CSS, AJAX, Angular, Bootstrap, Jelly Script. Integration of SOAP, REST web services.- Ability to execute activities operational support on the ServiceNow platform or similar;**In addition to the basic qualifications noted above, we find that individuals who are successful in this role have**:- Communication skills and interpersonal relationships in different layers;- Experience in making presentations / Workshops;- Have emotional intelligence to deal with the different situations of friction that can occur during a project;**Work environment**- ** This position is remote.
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