Is/it Operations Specialist
hace 3 días
**About IT in Nestlé**We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.To strengthen our Workforce 360, IT Service Management Product Group (Mexico), we are looking for an Operations Specialist to complete our IT Change & Release team.Under the supervision and guidance of her/his primary Community of Practice Lead based in North America and Product Group Manager based in Barcelona, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform.The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.**Key responsibilities**:- Enable Nestle end-to-end change & release processes and policies to ensure all changes introduced to Nestle systems have sufficient testing, approval, and communication and that implementation risks are mitigated, and business disruption is minimized.- Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations- Oversees the support processes that include incident, problem, change, configuration, and event management- Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments- Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment- Runs small-scale projects (managed work activities) for the deployment of functionalities**Required Profile**:- Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience- 3+ years of experience in IS/IT, preferably working in a DevOps environment- Experience in service management principles and execution- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics- Experience explaining technical concepts and technologies- Experience with effective communication at different levels in the organization and in English- Experience working in a global environment and with virtual teams- 3+ years of experience IT Service Management- Application, SAP, or Infrastructure Change and Release experience**Preferred Profile**:- ITIL certified- Degree in Computer Science, IT or similar is a plus- Technical acumen in a least one of the following areas:- SAP Basis Support- Cloud technology- DevOps /Agile Methodologies
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Is/it Operations Specialist
hace 4 semanas
Ciudad de México Nestle A tiempo completo**About IT in Nestlé**We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé**We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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Ciudad de México Nestle A tiempo completo**About IT in Nestlé**We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
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