Technical Training Instructor

Requisition ID: 60776**Location**:Tijuana, Baja California, MexicoFunction: Services & Customer CareWork is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technologyThat’s where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and video products so that YOU can do YOU. Wherever and whenever.Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journeyThe Technical Training Consultant will be responsible for delivering Poly products new hire training program, conducting, and evaluating learning opportunities in the Poly Global Customer Solutions organization.We are seeking someone to work in a collaborative, cross-functional environment to develop specifications and develop eLearning courses, as well as deliver face-to-face training as required. Will perform customer needs assessments for future course development, and construct and implement evaluation methods to determine applicability of course material.**Your day to day**- Delivers, implements, evaluates training programs and projects in support of the learning and business strategy- Regularly assesses and analyzes training needs, identifies gaps and recommends solutions- Develops design documents, storyboards, scripts, media lists and assessment tools- Facilitates training sessions- Researches, evaluates and integrates new learning technologies, such as mobile learning into learning and development programs- Conducts train-the-trainer sessions for newly developed learning initiatives- Delivery of all new hire trainings- Track and assess effectiveness of training- Assist in defining training needs as new products and services are launched; identify training solution(s), e.g. job aid vs full presentation- Ensure existing and new service offerings get implemented within our support teams.- To focus on continuous improvement efforts to simplify, eliminate and automate processes and procedures while keeping agreed level of performance- Raising the bar in quality of service and value for our customers.- Provide feedback loop into PGS for new ideas and customer requirements.**What you bring to the team**- Bilingual region dependent/English plus other languages is beneficial- Bachelor degree or equivalent experience- A minimum of 1-2 years of related experience;- Willingness and availability to travel abroad (US Visa and Passport required).- Worked in a Technical Trainer position would be a benefit;- Experience with Customer relationship management (CRM) systems- Coaching, training and/or organizational development experience- Strong instructional design, facilitation, communication and interpersonal skills- Excellent organizational skills, project management skills and ability to handle multiple tasks simultaneously- Ability to interact with all levels of employees- Ability to work independently and collaboratively on a team**Our Culture**At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.- **C3 - Customer. Customer. Customer**: Customer obsession is everyone’s job. You enjoy solving customers’ problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.- **Raise the Bar**: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.- **Communicate Courageously**: You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.- **Onward and Upward**: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.- **Own It**: You know your business, your customers, and your team - inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like it’s your own, and put Poly first.- **Take the Leap**: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.- **Ride Together**: We are one team. We do what we say we’ll do, we treat each other with respect, we have each other’s back, and we hold each other accountable.- **Leaders Lead**: You know you are part of a larger global community and make decisions as good stewards