Training and QA Coordinator

hace 1 semana

Tijuana, México Tri Source de Mexico A tiempo completo

Qualifications:- Minimum 2 years Call Center Experience. Experience as a call center/QA trainer is preferred- Must be proficient with Microsoft Office products (Word, PowerPoint, and Excel)- Strong experience in technical equipment set-up (phones, laptops, projection equipment)- Demonstrated understanding and implementation of quality assurance regulations, standards and guidelines- Clear, articulate, and effective communication skills (both written and verbal), with the ability to explain complex issues- Ability to work well with individuals at all levels of the organization, participants, and key stakeholders, both inside and outside of TSIEssential Duties and Responsibilities:- Coordinate and monitor training schedules for call center representatives- Communicate all the training programs on a timely basis- Help facilitate, a train the trainer program for client and TSI- Provide feedback to Site Director, Project Managers, team leads and representatives- Participate in the design of call monitoring formats and quality standards- Coordinate and facilitate call calibration sessions for call center staff- Coordinate and monitor quality improvement projects- Track employee success and progress- Communicate training needs and conduct training / professional development of call center staff- Reinforce and ensure call center staff receive timely updates about changes to TSI Policy and operational procedures- Work collaboratively with peers, call center leadership and corporate headquarters.Tipo de puesto: Tiempo completoSalario: $30,000.00 al mesBeneficios:- Aumentos salariales- Bebidas gratis- Estacionamiento gratuito- Programa de referidosHorario:- Turno de 10 horasPago complementario:- Bono anualExperiência:- Call Center Trainer: 2 años (Deseable)Idioma:- +90% Ingles (Obligatorio)

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