Customer Success Manager

Yalo Hi We’re Yalo We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting‑edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo. Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth. At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide Your mission? Own and grow strategic enterprise FMCG/CPG accounts in Mexico by ensuring customers achieve measurable business impact through conversational commerce and AI agents. Act as a trusted advisor who drives adoption, value realization, and long‑term partnerships, while consistently living our pillars: Customer Obsession, Always be learning, Data‑driven, Entrepreneurial Mindset and Act Rapidly. What are the responsibilities for this role? Own the Mexico portfolio of enterprise FMCG accounts; set the standard for value realization and renewal quality. Manage and develop a high‑performing team (CSMs/Technical CS); hire, coach, and build a feedback‑rich, high‑ownership culture. Build trusted relationships with senior stakeholders; run compelling EBRs/QBRs grounded in outcomes. Partner with Data to build dashboards and narratives that make value visible and actionable. Align with Sales, Delivery, Product, and Product Marketing to keep roadmaps on track and drive adoption. Elevate health reviews, risk/opportunity flags, and forecasting rigor to maintain portfolio reliability. Capture customer signals and close loops with Product to improve experience and impact. Job Requirements? 8–10+ years in enterprise Customer Success/consulting/program leadership, with 3+ years leading teams. Experience in FMCG/CPG and complex, multi‑BU environments. Bilingual Spanish/English. Value engineering & executive storytelling skills. Commercial acumen (renewals, expansions, negotiation). Data‑driven portfolio management & health modeling. Strong organizational, analytical, and stakeholder‑influence skills. Comfortable with Google Workspace, Slack, JIRA (or similar). Ai Leveraged is a MUST for this role and company. What we offer Unlimited PTO Competitive compensation Flexible time (driven by results) Start‑up environment with international teamwork A place where you—and nothing else—limit your career At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all. We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company. At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals. #J-18808-Ljbffr