Lead Site Reliability Engineer

Join our team as a **Lead Site Reliability Engineer** dedicated to providing advanced support for critical Azure-based systems.**Responsibilities**- Resolve complex incidents to ensure system availability- Maintain reliability and performance of Azure-based enterprise infrastructure- Deploy observability, monitoring, and logging tools- Automate infrastructure management with Terraform and scripting technologies- Improve system performance and uptime through centralized monitoring- Collaborate with multiple teams to enhance service reliability- Perform root cause analysis and oversee postmortems for incidents- Configure deployment pipelines in Azure DevOps for secure workflows- Write and maintain automation scripts for incident recovery and recurring tasks- Enhance monitoring frameworks with platforms like Prometheus and Grafana- Respond promptly to incidents to meet SLA expectations- Facilitate integration of monitoring data from Azure and AWS environments- Advance service reliability and observability practices continuously- Document processes and incident resolutions thoroughly- Take part in Agile team events and balance task priorities**Requirements**:- Minimum 5 years’ expertise in site reliability engineering or comparable DevOps roles- 1+ years of demonstrated leadership experience- Knowledge of Azure services, including AKS, Azure Monitor, Application Insights, Log Analytics, Cosmos DB, and PostgreSQL- Expertise in infrastructure automation using Azure DevOps and Terraform- Proficiency in scripting languages such as Bash, PowerShell, and Python- Skills in monitoring tools including Prometheus and Grafana- Background in incident management and ITSM processes with analytical capability for root cause investigations- Competency in resolving technical challenges promptly in high-pressure situations- Experience in Agile workflows and fast-paced operational environments- Flexibility to communicate effectively in written and verbal formats for teamwork and documentation- Capability to configure alerts that prevent SLA breaches proactively- Understanding of cloud scaling techniques and security best practices- Knowledge of Kubernetes administration for orchestration tasks- Ability to collaborate with diverse functional teams seamlessly- English proficiency of B2 or higher**Nice to have**- Background in AWS services, such as EKS, RDS, CloudWatch, and X-Ray- Familiarity with distributed logging systems and tools for incident automation- Certifications such as Microsoft Azure Administrator or AWS Certified DevOps Engineer- Understanding of Kubernetes configurations for scaling and advanced networking setups- Proficiency in observability tools such as OpenSearch for AWS environments**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.