Project Manager

**Location**: Hybrid (Guadalajara, Jalisco)**Employment Type**: Full-Time**Industry**: Legal Services / Professional Services**About Us**We are a California-based personal injury law firm with a global, fully remote workforce. Our mission is to deliver exceptional client experiences through operational excellence, data-driven decision-making, and continuous process improvement.**Key Responsibilities****Data Analysis & Reporting**- Collect, analyze, and interpret operational data from systems including Filevine, LeadDocket, productivity tools, and performance metrics.- Conduct in-depth analyses to detect trends, identify bottlenecks, and pinpoint areas for improvement.- Develop, maintain, and automate dashboards and reports to track KPIs and business performance.- Present actionable insights and recommendations to senior management.**Process Documentation, Improvement & Implementation**- Document existing workflows and procedures in clear, standardized formats.- Identify and prioritize high-impact process optimization opportunities.- Collaborate with cross-functional teams to design, implement, and monitor improvements.- Conduct training sessions to ensure smooth adoption of new processes.- Lead regular calibration meetings to evaluate process effectiveness and make adjustments.**Compliance Monitoring**- Develop and maintain auditing parameters to ensure compliance with policies and regulations.- Conduct audits, identify non-compliance issues, and recommend corrective actions.- Maintain detailed audit logs, corrective action plans, and compliance reports.**Project Management**- Lead at least one major process improvement project per quarter from planning to evaluation.- Define project scope, objectives, timelines, and deliverables.- Coordinate tasks and communication across all involved teams.- Monitor progress and adapt strategies as needed to meet deadlines.**Reporting & Communication**- Prepare weekly and monthly reports on operational performance, key findings, and trends.- Use visual storytelling and clear narratives to communicate complex data.**Collaboration & Stakeholder Engagement**- Partner with different departments to share insights, gather feedback, and implement solutions.- Promote a culture of continuous improvement across the organization.**Bonus Audit & KPI Monitoring**- Audit bonus calculations for accuracy against established criteria.- Track KPIs for data analysis, compliance, reporting, and project delivery.- Identify discrepancies and recommend solutions to leadership.**Qualifications & Experience**- **Bachelor’s degree** in Computer Science, Business, or related field.- **Certified Lean Six Sigma Black Belt** (strongly preferred).- 5-7+ years in legal operations, process improvement, or related fields.- Proven track record in data analysis, reporting, and cross-functional project management.- **An impressive portfolio of projects initiated and implemented**, demonstrating measurable business impact.- 2+ years of hands-on experience with **Filevine, LeadDocket**, or similar legal CRM/case management systems.- Strong technical proficiency in integrations, automation tools (Zapier, Power Automate, APIs, SQL), and workflow optimization.- Excellent communication skills, with the ability to explain technical concepts to non-technical staff.**Preferred Skills**- Background in business intelligence, analytics, and performance metrics.- Experience with SQL-based reporting and dashboard creation.- Certifications in **PMP, Lean Six Sigma**, or related methodologies.- Experience leading software implementation or process improvement initiatives.