Senior Support Engineer

We’re looking for a seasoned **Senior Support Engineer**to join our team and support our migration to a new Managed File Transfer (MFT) platform.**Responsibilities**- Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway- Design and implement automation routines for MFT workflows using shell and Perl programming- Configure Connect:Direct and file agent scripts to enable automated file transfers- Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators- Gather transmission requirements from business users and design tailored solutions to meet their needs- Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance- Mentor team members, share expertise, and adhere to established engineering methodologies- Take direction from project leads and step into a lead capacity role when required**Requirements**:- Minimum of 3 years of experience as a Support Engineer- Proven hands-on experience with CLEO Harmony and Sterling File Gateway in a production environment- Strong knowledge of file transmission protocols, including SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG- Experience working with TCP/IP setups, troubleshooting, and managing MFT workflows- Excellent problem-solving and troubleshooting skills- Ability to handle multiple tasks and projects under tight deadlines- Strong interpersonal and documentation skills for effective communication and reporting- Fluent English skills (written and spoken) at a B2 level or higher**Nice to have**- Experience with IBM Sterling Connect:Direct- Programming knowledge in C and Java- Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage- Understanding of cloud architecture principles**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.