Senior Support Engineer

We’re looking for a seasoned **Senior Support Engineer**to join our team and support our migration to a new Managed File Transfer (MFT) platform.

**Responsibilities**
- Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway
- Design and implement automation routines for MFT workflows using shell and Perl programming
- Configure Connect:Direct and file agent scripts to enable automated file transfers
- Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators
- Gather transmission requirements from business users and design tailored solutions to meet their needs
- Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance
- Mentor team members, share expertise, and adhere to established engineering methodologies
- Take direction from project leads and step into a lead capacity role when required

**Requirements**:

- Minimum of 3 years of experience as a Support Engineer
- Proven hands-on experience with CLEO Harmony and Sterling File Gateway in a production environment
- Strong knowledge of file transmission protocols, including SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG
- Experience working with TCP/IP setups, troubleshooting, and managing MFT workflows
- Excellent problem-solving and troubleshooting skills
- Ability to handle multiple tasks and projects under tight deadlines
- Strong interpersonal and documentation skills for effective communication and reporting
- Fluent English skills (written and spoken) at a B2 level or higher

**Nice to have**
- Experience with IBM Sterling Connect:Direct
- Programming knowledge in C and Java
- Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage
- Understanding of cloud architecture principles

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.