Mexico Carrier Account Representative

**Who We Are**Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.**Who We Want**As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.**What You’ll Do****Sales Effort**:- Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.- Source new and existing dedicated business opportunities.- Make outbound phone calls to both Mexico and U.S.based carriers.- Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.- Collect paperwork and manage accounting-related activities.**Sales Development**:- Build a portfolio of at least 15 carriers and seven core carriers.- Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.- Call on new carriers daily to build a working relationship.- Become an expert in Mexico's capacity, markets, and rates.- Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.- Build strong internal relationships with Arrive’s Business Development and Operations teams.- Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.**Service**:- Track loads from pickup status to delivery status.- Maintain a late bounce score of less than 3% each month.- Ensure all in-transit loads have updated notes by 10 AM every morning.- Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.- Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.- Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.- Ensure all carrier information in ArriveNow is accurate for every load.- Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.- Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.**Qualifications**:- Carrier sales or brokering experience is preferred.- Full professional proficiency in English and Spanish is required.- We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.- Resourcefulness is key, as we solve complex issues daily.- Team players who are curious, ask questions, and are solutions-oriented will thrive.- A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.- Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.- Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.- Our work culture is high-energy, so highly motivated individuals will help us reach our goals.- You should feel comfortable taking risks and making quick decisions in a fast-paced industry.- Highly ambitious people thrive in this environment.**The Perks of Working With Us**:- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.- Leave the suit and tie at home; our dress code is casual.- Enjoy office wide engagement activities, team events, happy hours and more- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.- Start your morning with free coffee- Maximize your wellness with free counseling sessions through our Employee Assistance Program- Get paid to work with your friends through our Referral Program**Your Arrive Experience**Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.**_Notice:_