Associate Consultant
hace 2 semanas
**Responsibilities**:- Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support.- Communicate with English-speaking clients fluently at the C1 level to understand and address their technical needs.- Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users.- Escalate complex technical issues to appropriate IT support teams for further investigation and resolution.- Log all support requests and interactions in the ticketing system, ensuring accurate and detailed documentation.- Maintain and update knowledge base articles in both Spanish and English to facilitate efficient issue resolution and self-service options for end-users.- Collaborate with other team members to address common technical challenges and share best practices.- Assist in onboarding new employees, setting up workstations, and providing orientation to IT policies and procedures.- Provide remote support to clients, troubleshooting issues on their computers or devices.- Adhere to service level agreements (SLAs) and maintain a high level of customer service and professionalism.- Stay up-to-date with the latest technology trends and developments in the IT industry.**Requirements**:- Proven work experience as a Service Desk Employee or in a similar customer support role.- Technical aptitude and knowledge of networking.- English language proficiency at the C1 level is necessary to effectively communicate with English-speaking clients.- Excellent communication skills, both verbal and written, in both Spanish and English.- Familiarity with ticketing systems and remote support tools.- Ability to multitask and prioritize workload to meet SLAs and deadlines.- Problem-solving skills and the ability to think analytically to diagnose and resolve technical issues.- Customer-oriented approach with a focus on delivering exceptional service and building positive client relationships.- A degree or certification in a relevant IT field is a plus.
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Associate Consultant
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Job Summary:**Responsibilities:- Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support.- Communicate with English-speaking customer fluently at the C1 level to understand and address their technical needs.- Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users.-...
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Associate Consultant
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Job Summary: **Responsibilities: - Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support. - Communicate with English-speaking customer fluently at the C1 level to understand and address their technical needs. - Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users. -...
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SAP Technical Consultant
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Associate Consultant Tech
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Zapopan, México Oracle A tiempo completoEntry-level consulting position for those who are new to professional services and are developing their expertise. Receives detailed instruction on routine work and on new projects or assignments.0 to 2 years of experience relevant to a functional or technical role. Undergraduate degree or equivalent experience preferred. Product or technical expertise...
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SAP Fico Associate Consultant Zapopan, Jalisco, Mexico
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Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico**Job ID** R- **Date posted** 25/06/2025**Typical Accountabilities**:- Responsible for finishing the tasks assigned by team lead and project manager.- Responsible to solve SAP issues reported by the business users (Incident Management)- Responsible for proactively working with business users for identifying and resolving...
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Sap Fico Associate Consultant Zapopan, Jalisco, Mexico
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Zapopan, México Astrazeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico**Job ID** R-********Date posted** 25/06/2025**Typical Accountabilities**:- Responsible for finishing the tasks assigned by team lead and project manager.- Responsible to solve SAP issues reported by the business users (Incident Management)- Responsible for proactively working with business users for identifying and...
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Zapopan, México AstraZeneca A tiempo completo**Location** Zapopan, Jalisco, Mexico **Job ID** R-229683 **Date posted** 25/06/2025 **Typical Accountabilities**: - Responsible for finishing the tasks assigned by team lead and project manager. - Responsible to solve SAP issues reported by the business users (Incident Management) - Responsible for proactively working with business users for identifying...
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Zapopan, México Ilink Digital A tiempo completo**Job Description**:**About The Company**:What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients.iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and...
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Associate - Business System Consultant
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Zapopan, México iLink Digital A tiempo completo**Job Description**:**About The Company**:What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized...
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Associate - Business System Consultant
hace 25 minutos
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