Lead SAP Production Support

hace 3 semanas

Guadalajara, México Go Sinergia A tiempo completo

**Job Title: Lead SAP Production Support****GENERAL DESCRIPTION**The Lead SAP Production Support, directs a Regional team of SAP Functional Consultants (contractors generally) who are focused on the support of the current SAP ECC environment. He/She is responsible for independently leading SAP/ERP ticket review, prioritization and escalations in a multiple track environment. He/She is responsible to ensure the team adhere to SAP Module functional standards for execution of supply chain ERP solutions. The role is a leadership role, which involves deep knowledge and understanding of SAP at a functional level as well as business processes and applied practices. Excellent facilitation and communication skills are essential for this role as the Lead Production Support must bridge the gap between the Site Operations team and the technical consultants.**ESSENTIAL JOB FUNCTIONS**Provide direction to the SAP consultants on management of bug and enhancement tickets to meet client and site SLA’s in a timely and cost effective manager.Work with IT Project Managers to ensure the successful hand-over of projects to ensure continued support of the client and business processes and functionality..Participate in Project Meetings representing the SAP Production Support team (multiple modules).Develop necessary documentation in accordance with IT standards (project, development, deployment, and support documentation).Ensure solutions delivered, integrate with other SAP modules and conform to the necessary SAP and IT guidelines.Facilitate communication between the business users and the SAP team to ensure all parties understand the process and their key inputs/actions for a successful resolution of bug or implementation of an enhancement.Manage multiple tickets within resource provided to effectively delivery and close as many priority tickets as possible with mínimal disruption to the business.**POSITION QUALIFICATIONS**1. Bachelor's degree in computer science, information systems or business or equivalent experience.2. Minimum of 5 years of hands-on experience with SAP design, configuration, customization, testing and implementation experience.3. Minimum of 5 years of experience in an SAP Functional Role: strong design and implementation of at least one full SAP life cycle in a supply chain environment..4. Excellent planning and organizational skills.5. Ability to understand advanced, integrated business processes, identify and recognize global integration consequences.6. Ability to comprehend and perform complex configuration tasks, resolve complex user reported issues in a timely manner.7. Ability to successfully support multiple project activities, completing them on time and exceeding customer expectations.8. Ability to define multiple solution options to business problems.9. Knowledge of key aspects of the business.10. Familiarity with a Help Desk/Technical Support ticketing System and troubleshooting of end-user requests and incidentsTipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Diurno

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