Managed Services Team Lead
hace 2 días
SAP Managed Services Team Lead Location: Remote Position Summary The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands‑on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service‑level agreements (SLAs). Key Responsibilities Team Leadership & Technical Oversight Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback. Oversee day‑to‑day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets. Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others. Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions. Stay current with SAP technologies, updates, and best practices to guide the team effectively. Customer Success Develop and nurture strong, long‑lasting customer relationships. Understand client needs and objectives, ensuring alignment with project deliverables. Proactively identify opportunities for upselling or cross‑selling additional services. Address and resolve customer concerns, seeking continuous improvement in customer satisfaction. Collaboration Facilitate effective communication between internal teams and clients. Coordinate resources and efforts across departments to achieve project milestones. Work closely with sales and account management teams to identify expansion opportunities. Documentation Maintain comprehensive project documentation, including project plans, timelines, and status reports. Create and update customer profiles, ensuring accurate and up‑to‑date records. Required Skills & Qualifications Proven experience leading SAP support or managed services teams. Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.). Hands‑on experience with SAP troubleshooting, configuration, and support. Excellent communication and interpersonal skills, with the ability to manage client relationships. Familiarity with cloud platforms and SAP hosting environments. Experience with service management tools such as FreshService and ServiceNow. At least one SAP certification (e.g., SAP Certified Application Associate). Experience with ITIL processes and service delivery frameworks. Ability to work independently and manage multiple priorities in a fast‑paced environment. Preferred Qualifications Bachelor's degree in Information Technology, Business, or related field. Experience in remote team management and virtual collaboration tools. Knowledge of SAP S/4HANA and cloud migration strategies. #J-18808-Ljbffr
-
Remote SAP Managed Services Team Lead – LATAM
hace 2 días
WorkFromHome, México Veralogics A tiempo completoA leading SAP solutions provider is seeking a SAP Managed Services Team Lead to oversee a team of SAP support professionals. The role requires strong leadership skills, extensive SAP module knowledge, and a commitment to customer satisfaction. Responsibilities include managing team operations, resolving complex SAP issues, and nurturing long-term client...
-
Cloud Engineering Manager
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoA leading open-source software provider is seeking a Cloud Engineering Manager to lead the BootStack team in Morelia, Mexico. You will manage a distributed engineering team focused on delivering high-quality managed services, ensuring compliance with service-level agreements. Ideal candidates possess a technology degree and a proven software delivery...
-
WorkFromHome, México Canonical A tiempo completoA leading open-source software provider is seeking an Engineering Manager for the BootStack team in Mérida, Mexico. This role requires expertise in cloud technologies and a proven history in software delivery and operations management. You will lead a growing engineering team, optimize development processes, and ensure quality managed services. Ideal...
-
Remote Engineering Manager
hace 3 días
WorkFromHome, México Canonical A tiempo completoA leading open-source software firm is seeking an Engineering Manager to lead the BootStack team. The successful candidate will manage engineering operations for cloud services using OpenStack and other technologies. This role offers a globally remote work environment with opportunities for travel and significant professional development. If you are...
-
Managed Services Engineer
hace 2 semanas
WorkFromHome, México CommandLink A tiempo completoJoin to apply for the Managed Services Engineer role at CommandLink . Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry...
-
Engineering Manager, Managed Services
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoEngineering Manager, Managed Services (Canonical) Canonical is a leading provider of open source software and operating systems to global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We have over 1200 colleagues in 75+...
-
Engineering Manager, Managed Services
hace 5 días
WorkFromHome, México Canonical A tiempo completoEngineering Manager, Managed Services Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading...
-
Remote Engineering Manager, Managed Services
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoA leading open-source software provider is seeking an Engineering Manager for the BootStack team. This role involves managing engineers for distributed systems and ensuring quality Managed Services delivery globally. Candidates should have a Bachelor's in technology, proven software delivery experience, and proficiency in OpenStack. The position offers a...
-
Engineering Manager, Managed Services
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Engineering Manager, Managed Services role at Canonical 1 day ago Be among the first 25 applicants Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science,...
-
Engineering Manager, Managed Services
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoEngineering Manager, Managed Services Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is founder‑led,...
