Bilingual Technical Support
hace 2 semanas
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.**Responsibilities**:- Identifying hardware and software solutions.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Installing and configuring hardware and software.- Speaking to customers to quickly get to the root of their problem.- Providing timely and accurate customer feedback.- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Replacing or repairing the necessary parts.- Providing support in the form of procedural documentation.- Managing multiple cases at one time.- Testing and evaluating new technologies.- Conducting electrical safety checks on equipment.**Salary & Benefits**:- $13,200 Base salary- $3,000 Performance bonus- 48 hrs for week- 2 days off- Schedule availability 7:00am - 10:00pm- Food coupons- Life medical insurance- Permanent placement position / Direct hire**Salary**: Up to $16,200.00 per monthAbility to commute/relocate:- San Pedro Garza García, N. L.: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Call Center: 1 year (preferred)- Tech Support: 1 year (preferred)**Language**:- English (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)
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Technical Support
hace 2 semanas
Saltillo, México Ejecuta Fácil A tiempo completoWe are hiring - People with High school - Bilingual speaker - With 1 year how technical support in a call center company - 90% in home office Tipo de puesto: Tiempo completo Salario: $18,000.00 - $22,000.00 al mes Horario: - Turno de 8 horas Prestaciones: - Vacaciones adicionales o permisos con goce de sueldo - Vales de despensa Educación: -...
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Field Technical Support
hace 3 semanas
Saltillo, México Hewlett Packard A tiempo completoJob Summary- This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring...
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Field Technical Support
hace 3 días
Saltillo, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...
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Technical Support Representative
hace 6 días
Saltillo, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B‑Corp dedicated to delivering world‑class client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
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Junior IT Leader
hace 4 días
Saltillo, México Unison A tiempo completoA global organization in Mexico is seeking an IT Leader Jr. to support the IT department in maintaining and improving its information technology systems. The role involves providing technical support to end-users, assisting with system installations and maintaining security protocols. The ideal candidate has a bachelor's degree in IT or a related field,...
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Junior IT Leader: Systems
hace 1 semana
Saltillo, México Energy Consulting group A tiempo completoA global consulting firm based in Saltillo is seeking an IT Leader Jr. to support its IT department. The ideal candidate will have a Bachelor's degree in information technology and 7 years of relevant experience. Responsibilities include providing technical support, assisting in system installations, and contributing to IT projects. Strong attention to...
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Junior IT Leader: Systems
hace 1 semana
Saltillo, México Energy Consulting group A tiempo completoA global consulting firm based in Saltillo is seeking an IT Leader Jr. to support its IT department. The ideal candidate will have a Bachelor's degree in information technology and 7 years of relevant experience. Responsibilities include providing technical support, assisting in system installations, and contributing to IT projects. Strong attention to...
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Head of Technical Support
hace 2 semanas
Saltillo, México Tecmaq A tiempo completo**Job description**: Monitor and improve IT systems Provide preventive and corrective maintenance to IT equipment and accessories Manage the server Release informative system reports such as inventories, sales, production, etc. Seek for IT issues and come up with IT solutions **Skills & Attributes requirements**: Computer skillset Good written and oral...
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Technical Support T1/t2
hace 2 semanas
Saltillo, México HRO A tiempo completo**To be qualified for this role, you should have**: - Minimum 12 months’ call center experience (Service Desk, IT Help Desk campaigns) - Ability to navigate through various tools/screens while troubleshooting with customers - Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries - Strong...
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Technical Specialist
hace 4 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****Technical Specialist - Warranty Analyst****Warranty Analyst I****RESPONSIBILITY LEVEL**:The position requires a self-motivated associate with strong analytical skills who can process warranty claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Works...