Senior Customer Quality Engineer

hace 3 semanas


baja california, México TPE de México, S. de R.L. de C.V. A tiempo completo

Descripción y detalle de las actividades

  • Act as the primary point of contact for senior customer representatives on quality-related matters.
  • Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
  • Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
  • Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
  • Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
  • Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
  • Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
  • Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
  • Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
  • Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
  • Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.
  • Communicate findings and trends to senior management and customers, ensuring transparency and alignment.
  • Track and report on the effectiveness of corrective actions and process improvements.
  • Ensure compliance with industry-specific standards (e.g., ISO 9001, IATF 16949) and customer-specific requirements.
  • Lead internal and external audits, ensuring that customer requirements and quality system standards are met.
  • Prepare and oversee customer quality audits and act as a key representative during these engagements.

Experiencia y requisitos

Education: Bachelor’s degree in Engineering, Quality Management, or related field (Master’s degree preferred).

Experience:

  • 7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.
  • Proven track record of successfully resolving complex customer quality issues and driving quality improvements.
  • Extensive experience with quality management systems, customer audits, and regulatory compliance.

Skills:

  • Advanced knowledge of quality management tools such as Six Sigma, FMEA, 8D, 5-Why, and statistical process control (SPC).
  • Strong leadership, communication, and negotiation skills, with the ability to build strong relationships with customers and internal teams.
  • Proficiency in data analysis, root cause analysis, and quality software systems.
  • Solid understanding of industry standards and regulations (ISO 9001, IATF 16949, or equivalent).
  • Ability to manage multiple projects and prioritize work in a fast-paced environment.

Certifications:

  • Certified Quality Engineer (CQE), Six Sigma Green Belt, or other relevant quality certifications preferred.

Beneficios

  • Beneficios de acuerdo a la LFT
  • Fondo de ahorro

Número de vacantes: 1

Área: Calidad

Contrato: Permanente

Modalidad: Presencial

Turno: Diurno

Jornada: Tiempo Completo

Horario: Tiempo completo

Estudios: Carrera con título profesional

Inglés: Hablado: Avanzado, Escrito: Avanzado

Disponibilidad para viajar: Si

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