Customer Service Manager

hace 1 semana

Desde casa, México One Janitorial A tiempo completo

**Client Service Manager - Remote (Canada & U.S. Clients)****Please Read Carefully & Fully Complete Both Steps Below to Be Considered****Application Process & Requirements****Key Notes to Remember**:- **Copy and paste the link above into your browser (Google Chrome recommended).**:- **Ensure your video link is accessible** (Google Drive, Loom, YouTube - unlisted or shareable).- **Applications without both a video and resume will not be reviewed.**:- **Be yourself and show your energy**:- Use the same camera, headset, and workspace you’ll use if hired.**About the Role**We are seeking a **skilled Client Service Manager** to lead our remote service team, ensuring **exceptional support** and **long-term satisfaction** for our commercial cleaning clients across Canada and the U.S.As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You’ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain **high service standards.** Your leadership will directly influence **client retention, satisfaction, and overall success.****Key Responsibilities**- **Supervise and manage** a team of remote customer success representatives.- **Onboard and train** new team members to meet our service standards.- **Monitor KPIs**: response times, resolution rates, and customer satisfaction.- **Coach and support** team members with call reviews, feedback, and ongoing development.- **Handle escalations** for complex service issues with quick, professional resolution.- **Step in during overflow periods** to maintain consistent service.- **Collaborate with senior leadership** to identify service gaps and improve processes.**Requirements**:- **5+ years** in a supervisory/leadership/operations role.- **Excellent English communication skills** (spoken & written) - minimum **9/10 proficiency.**:- **Proven experience managing remote teams** or working in virtual environments.- Strong organizational skills; ability to stay calm under pressure.- Proficiency with **CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.**:- **Results-driven mindset** with a passion for customer success.**Compensation**- **Base Pay**: $3,000 - $4,5000 CAD per month- **Shift**: Monday - Friday, 8:00 AM - 4:30 PM (Mountain Time)Pay: $40,000.00 - $50,000.00 per month**Experience**:- Operation/Manager: 5 years (preferred)Work Location: Remote

  • Customer Service Representative

    hace 4 días

    Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints...

  • Customer Service Manager

    hace 1 semana

    Desde casa, México Excent Capital A tiempo completo

    **About the company** Excent Capital Ltd is a regulated international investment broker headquartered in London. We have offices in Seychelles, Mexico and Brazil. We offer our clients a global investment platform in various OTC products. **Customer Service Manager** - Our Customer Service Manager will be based in our London headquarters and will be pivotal...

  • Customer Service

    hace 1 semana

    Desde casa, México Best California Movers A tiempo completo

    **Customer Service / Customer Care Manager**We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Manager.You must have excellent communication skills including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the issue, come up with possible...

  • Customer/ Field Service Manager

    hace 7 días

    Desde casa, México INNIO A tiempo completo

    **The INNIO Advantage**:By combining a rich legacy in the power and gas compression space with pioneering technology, **INNIO** brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and...

  • Dispatcher/customer Service Representative

    hace 7 días

    Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...

  • Dispatcher/customer Service Representative

    hace 3 semanas

    Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...

  • Sub-regional Customer Service Manager

    hace 7 días

    Desde casa, México Momentive A tiempo completo

    Position Title: Sub-Regional Customer Service Manager Position Summary: Supports and applies Momentive Strategy & Policies - Supply Chain; Business and Customer Service related. Acting as the extended arm of the Regional Customer Service Leader, managing the sub-regional team as directed. Leads, supports & develops the operational customer service...

  • Customer Service

    hace 3 semanas

    Desde casa, México The Getch A tiempo completo

    **Role: Customer Service****Location: Monterrey, Mexico (need local)****Duration: Fulltime****Salary: MXN 18000/Month****Languages: Advanced English is Mandatory****Openings: 50+ positions****Responsibilities**1+ years of experience in call or Customer serviceEnglish advanced required**Salary**: $10,000.00 - $15,000.00 per monthApplication Question(s):- Have...

  • Customer Service Representative

    hace 4 semanas

    Desde casa, México Practice Axis A tiempo completo

    **Customer Service Specialist**- Full Time- Remote- Reports to: Customer Service Manager & CEO- English fluency required**About Practice Axis**Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices.Practice Axis drives smart growth...

  • Customer Service Representative

    hace 4 semanas

    Desde casa, México Brickon Property Management A tiempo completo

    **Customer Service Representative Job Description****Who We Are**:Brickon is a short-term rentals company, aiming to become the biggest and beloved brand of high hospitality in México, Latam and the world.**About the Role**:We are looking for an ambitious Customer Service Representative that can provide our clients and guests with the most professional and...