Gl Specialist Ii Ensenada

hace 2 semanas


Tijuana, México Uber A tiempo completo

Senior Experts are responsible for their location's efficiency, and they do so by answering real-time logístical questions as Earners check-in for their appointments, helping high-touch situations, such as lost item returns, and by matching inbound volume of Earners who need help to available Experts in real-time. Senior Experts also spend time shadowing their peers' interactions to develop insights about which programs and processes are chipping in, and which need to be reworked. What You'll Do: Serve business partners through in-person support interactions and proactive outreach for both pre-first trip and post-first trip contact types (assist in the process of registering the platform and understanding the platform, help solve potential problems, guide customers and act as a consultant). Support your colleagues in difficult interactions. Follow up on your interactions and first level customer concerns Align with city goals Be up to date on process changes and know the correct handling of the Knowledge Bases. Support the Supervisor in administrative activities for the smooth running operation of the GL Share customer insights through proper channels with leadership Proactively bring up challenges within the operation (people, process, and places) Active participation in team activities / meetings Provide support for team and team lead in issue deep dive, problem solving and general information and propose solutions What You'll Need: 6 months of proven experience in customer service Basic understanding of English language Know how to handle internal and external matters of the business following a professional approach Teamwork Proficiency in communication skills Availability to live in Ensenada, Mexicali, Cabo San Lucas or Tijuana. Bonus Points If You Have: 1 year of experience in the role Proven experience solving complex GL customer concerns #J-18808-Ljbffr



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