Quality Engineer Ii

**Quality Engineer II** **Monterrey, NL** *** **About Optimas**: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50 years. We have experience in producing some of the most complex cold form components and engineered fasteners in the industry. We have brought these unique manufacturing capabilities and technical knowledge to the marketplace and have successfully brought on new customers. Due to this, we are looking for an Inside Sales Account Manager to join our team. This individual will work with the internal stakeholders and New Business Development team to bring a highly personalized level of service and support to our new customer base. To learn more about our company, please visit our website **Position overview**: The Quality Engineer II is a mid-level position for professionals who have developed a solid foundation in quality engineering. This role involves independence and responsibility in managing quality systems and processes.: - ** Customer Quality Management**: The role requires direct interaction with customers, serving as the customer and supplier liaison for quality related issues. - ** Collaboration and Communication**: Working closely with other disciplines (i.e. manufacturing, operations, supply chain, etc.) to address quality-related issues. - **Quality Assurance and Improvement**: Driving initiatives that increase customer satisfaction, contribute to business objectives, and build stronger customer relationships. - **Cross-Functional Leadership**: Managing cross-functional initiatives focused on quality performance goals. *** **Main Responsibilities** - ** Customer and Supplier Interaction**: Address customer and supplier quality issues and concerns with little to no supervision. - ** Problem Solving**: Investigate root causes of quality issues and collaborate with others in developing solutions. - ** Continuous Improvement**: Implement process improvements. - **Process Compliance**: Comply to Optimas established processes. - **Managing and Reporting** **KPIs**: Review and take action to meet assigned Key Performance Indicators (KPI)s. - ** Process Monitoring and Control**: Monitor manufacturing and operational processes to ensure adherence to quality standards and Optimas standard operating procedures. - ** Data Collection and Analysis**: Collect quality-related data, perform trend analysis, identify and lead opportunities for improvement. - ** Documentation**: Maintain required documentation for quality systems and procedures. **Key Competencies** Conducting the following without supervision: - Responding to customer inquiries and complaints. - Creating and Managing CAR records (8D responses). - Managing supplier responses to corrective actions. - Reporting assigned customer and internal KPIs (Key Performance Indicators). - Conducting Root Cause Analysis - Dispositioning Quality Inventory. - Updating quality records. - Managing Sort and Rework Requests - Supporting Disruption and Deviation Tracking - Managing quarantine material (MRB). - Recovering expenses due to supplier issues. - Monitoring PPAPs for assigned customers. - Attending Assigned Customer Meetings. - Completing assigned quality records (master data, vendor restrictions). - And other activities assigned by manager. *** **Qualifications** - Bachelor's Degree in Science/Engineering or equivalent, Mechanical Engineering preferred. - Skilled in blueprint reading; GD&T knowledge advantageous. - 3-10 years in a quality role; CQE certification a plus. - 1-3 years' experience in manufacturing quality. - Proficient in Continuous Improvement processes: 5 Whys and Root Cause Analysis. - Proficient in Core Quality Tools: APQP, FMEA, Control Plan, MSA, PPAP. - Internal or process auditing experience: IATF 16949 and ISO 9001. - Computer Proficiency: PowerPoint, Excel, Word, Minitab, ERP,Tableau,Minitab. - Automotive industry experience preferred. - Fastener product knowledge is a plus. - Excellent verbal and written communication skills. **Physical Demands / Travel** - Domestic travel (car/air) 10-15%. - Infrequent international travel to support business demands.