Supervisor Service Delivery
hace 1 día
Job ID: R45976**Supervisor Service Delivery (Night Shift)**Primary Location: Monterrey, Nuevo Leon Mexico***The Supervisor Service Delivery is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery "Operational Excellence" via Continuous Improvement approach.**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:Business Strategy:- Drive consistent execution that meets Service Delivery requirements and expectations- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps- Learning and u tilization of continuous improvement methodology in management of KPIs for the service delivery team- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions- Key customer contact for Service Delivery (Operational) needs- Collaborat e with multiple areas of the business to drive standardization of leading practicesTeam Leadership:- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives- Ensure service delivery team has resources required to execute day-to-day operations- Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks- Maintain and utiliz e Account Specific Onboarding for new team members- Other duties or responsibilities as assigned according to the team and/or country specific requirements**QUALIFICATIONS**Required:- Minimum 3 year s of experience in operations and/or customer/client service facing role- Experience mentoring and or coaching small project teams- Ability to travel up to 7.5 % (domestically and international)Prefer r ed:- Bachelor's degree from an accredited college or university- Previous supervisory experience- Experience executing businesses through Standard Practices and Operational Excellence methodologies- P rof icient in Microsoft Office Suite of programs- Strong problem-solving and conflict resolution skills- Ability to adapt and lead in a fast-paced environment- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner- Ability to develop strong working relationships, both internally and externally- High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework- Ability to work collaboratively within the business setting- Values a diverse and inclusive work environmentCH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.**Benefits**We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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Supervisor Service Delivery
hace 4 días
Monterrey, México C.H. Robinson Worldwide A tiempo completoSupervisor Service Delivery page is loaded## Supervisor Service Deliveryremote type: Hybridlocations: Monterrey, Nuevo Leon Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R46418C.H. Robinson is looking for a Supervisor Service Delivery in Monterrey! In this role, you’ll lead a high-performing team to ensure timely service...
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Service Delivery Supervisor
hace 2 semanas
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45396**Service Delivery Supervisor**Primary Location: Monterrey, Nuevo Leon MexicoC.H. Robinson is hiring a **Supervisor, Service Delivery** to join our Robinson Managed Solutions (RMS) team!In this role, you will be responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio, aligned with customer SLAs and...
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Supervisor Service Delivery
hace 6 días
Monterrey, México C.H. Robinson A tiempo completoC.H. Robinson is looking for a Supervisor Service Delivery in Monterrey! In this role, you’ll lead a high-performing team to ensure timely service delivery, manage escalations, and maintain security protocols. Your attention to detail, sense of urgency, and ability to guide diverse teams will drive operational excellence and customer satisfaction. Apply...
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Supervisor Service Delivery
hace 4 días
Monterrey, México C.H. Robinson A tiempo completoC.H. Robinson is looking for a Supervisor Service Delivery in Monterrey! In this role, you’ll lead a high-performing team to ensure timely service delivery, manage escalations, and maintain security protocols. Your attention to detail, sense of urgency, and ability to guide diverse teams will drive operational excellence and customer satisfaction. Apply...
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Supervisor Service Delivery
hace 1 día
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45976 **Supervisor Service Delivery (Night Shift)** Primary Location: Monterrey, Nuevo Leon Mexico *** The Supervisor Service Delivery is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery...
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Service Delivery Supervisor
hace 4 días
Monterrey, México C.H. Robinson A tiempo completoA leading logistics company in Monterrey seeks a Supervisor Service Delivery to lead a high-performing team focused on operational excellence and customer satisfaction. The ideal candidate will have at least 3 years of logistics experience and a Bachelor's degree. This role encourages collaboration in a hybrid work environment, ensuring timely service...
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Supervisor Service Delivery
hace 2 semanas
Monterrey, México C.H. Robinson A tiempo completoAt C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and...
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Lead, Service Delivery — Hybrid
hace 4 días
Monterrey, México C.H. Robinson Worldwide A tiempo completoA global logistics provider in Monterrey is seeking a Supervisor Service Delivery to lead a high-performing logistics team. You will manage timely service delivery, oversee customer escalations, and drive operational excellence through effective team mentorship. Candidates should have at least 3 years of logistics experience, a bachelor's degree, and be...
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Service Delivery Manager
hace 2 semanas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient,...
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Service Delivery Manager
hace 2 semanas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient,...
