Service Delivery Supervisor
hace 3 semanas
Job ID: R45396**Service Delivery Supervisor**Primary Location: Monterrey, Nuevo Leon MexicoC.H. Robinson is hiring a **Supervisor, Service Delivery** to join our Robinson Managed Solutions (RMS) teamIn this role, you will be responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio, aligned with customer SLAs and expectations. You'll drive service delivery excellence, customer satisfaction, personnel development, and continuous improvement across operational processes.This is a hybrid role based in Monterrey, MX with the expectation to come into the office once a week.**DUTIES & RESPONSIBILITIES**:The duties and responsibilities of this position consists of, but are not limited to, the following:Business Strategy:- Ensure consistent execution that meets Service Delivery requirements and customer expectations- Leverage Operations Dashboards and internal analytics to identify areas of service excellence and opportunities for improvement; collaborate with teams to address gaps- Identify recurring service interruptions and customer issues; lead root cause analysis and implement corrective and preventive actions- Act as the primary contact for operational service delivery needs- Collaborate cross-functionally to standardize and scale best practicesTeam Leadership:- Lead and develop direct reports through regular coaching, feedback, and guidance, supported by dashboards and personal development plans- Ensure team members understand customer business objectives and their role in achieving them- Provide the necessary resources for the team to execute daily operations effectively- Coordinate schedules to ensure account coverage, including PTO, meal, and break coverage- Maintain and implement account-specific onboarding for new team members- Perform other duties as required based on team or country-specific needs**QUALIFICATIONS**Required**:- Minimum 3 years of experience in operations and/or customer-facing service roles- Experience mentoring and/or coaching team members- Ability to travel up to 7.5% (domestically and internationally)Preferred:- Bachelor's degree from an accredited college or university- Previous supervisory experience- Experience driving business execution through standard practices and operational excellence methodologies- Proficiency in Microsoft Office Suite- Strong problem-solving and conflict resolution skills- Adaptability and leadership in fast-paced environments- Excellent interpersonal, communication, and presentation skills- Proven ability to build strong internal and external relationships- High level of integrity, aligning personal and professional values with the company's mission, vision, and leadership framework- Collaborative mindset and commitment to teamwork- Strong commitment to diversity and inclusion in the workplaceCH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.**Benefits**We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
-
Supervisor Service Delivery
hace 5 días
Monterrey, México C.H. Robinson A tiempo completoC.H. Robinson is looking for a **Supervisor, Service Delivery** to lead and elevate our operational team in Monterrey. In this role, **you directly impact our customers’ experience and the efficiency of our global operations**, ensuring that service excellence is consistently delivered. As Supervisor, you’ll guide a team of specialists, streamline...
-
Supervisor Service Delivery
hace 2 semanas
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45976**Supervisor Service Delivery (Night Shift)**Primary Location: Monterrey, Nuevo Leon Mexico***The Supervisor Service Delivery is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence...
-
Supervisor Service Delivery
hace 2 semanas
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45976 **Supervisor Service Delivery (Night Shift)** Primary Location: Monterrey, Nuevo Leon Mexico *** The Supervisor Service Delivery is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery...
-
Lead, Service Delivery — Hybrid
hace 1 semana
Monterrey, México C.H. Robinson Worldwide A tiempo completoA global logistics provider in Monterrey is seeking a Supervisor Service Delivery to lead a high-performing logistics team. You will manage timely service delivery, oversee customer escalations, and drive operational excellence through effective team mentorship. Candidates should have at least 3 years of logistics experience, a bachelor's degree, and be...
-
Remote-Ready Logistics Service Delivery Lead
hace 1 semana
Monterrey, México C.H. Robinson Worldwide A tiempo completoA global logistics provider in Monterrey is seeking a Supervisor Service Delivery to lead a high-performing logistics team. The role involves managing service delivery, addressing customer escalations, and driving operational excellence through effective mentorship. Candidates must have at least 3 years of logistics experience and a bachelor's degree, along...
-
Service Delivery Manager
hace 3 horas
Monterrey, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Perficient Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by...
-
Junior IT Service Delivery
hace 3 semanas
Monterrey, México Emerson A tiempo completoA global technology and engineering company in Monterrey is seeking a junior IT professional to support infrastructure systems and ensure compliance with security policies. This role involves assisting the IT Service Delivery Supervisor and providing support to end-users. Candidates should possess a degree in a related field along with basic knowledge of...
-
Service Delivery Manager
hace 3 horas
Monterrey, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Service Delivery Manager
hace 3 horas
monterrey, México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
-
Support Service Delivery Manager
hace 3 días
Monterrey, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
