Senior Voice Engineer
hace 4 días
We are seeking an experienced and innovative M&A Voice Engineer specializing in Genesys Cloud integrations to join our IT/Unified Communications team. This role will focus on managing the design, integration, and implementation of Genesys Cloud solutions during mergers and acquisitions (M&A). The ideal candidate will also have a strong background in Microsoft Teams and Cisco VoIP technologies as backup expertise. This position is project‑based, ensuring seamless transitions of voice systems while collaborating with cross‑functional teams. They will be expected to work effectively with key business stakeholders and the IT team, providing advice, communicating key decisions and ensuring IT solutions adhere to appropriate standards. Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities. Evaluate legacy contact center infrastructures and recommend integration or migration strategies. Collaborate with business units to ensure Genesys Cloud solutions align with organizational goals. Configure and optimize Genesys Cloud applications, routing, and workforce management systems. Manage and integrate telephony solutions with SIP trunks and cloud infrastructure. Develop and implement call flow designs and routing strategies to ensure operational continuity. Microsoft Teams and Cisco VoIP Support: Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management. Assist with integration of hybrid communication environments as needed. Collaboration and Communication: Work closely with IT, network, and security teams to ensure Genesys Cloud integration aligns with broader infrastructure. Provide technical expertise and training to internal stakeholders during M&A projects. Collaborate with vendors and service providers to address system issues and elevate as needed. Key Skills and Experience 5+ years of experience in voice engineering with a focus on Genesys Cloud implementations. Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations. Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions. Demonstrated experience in M&A voice system integrations and migrations. Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions. Excellent analytical and problem‑solving skills, with the ability to work under tight deadlines. Certifications such as Genesys Cloud Certified Professional (GCP‑GC) or Microsoft Teams Voice Engineer Expert. Experience with contact center analytics and reporting tools. Knowledge of hybrid telephony environments and cloud migration strategies. Familiarity with regulatory compliance for voice systems (e.g., E911). Strong project management and organizational skills. Excellent verbal and written communication abilities. Ability to adapt to rapidly changing environments and requirements during M&A activities. Proactive problem solver with a focus on delivering high‑quality results. Benefits: Direct Hiring, 100% payroll mode. SGMM Family premium coverage plan . Savings Fund 13% (Annual Capped $107,370) 4,473.74 monthly . Extendable insurance, dental, vision & auto. Permanent contract from day one. 12 days of vacation in the first year, increasing by 2 as dictated by law. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr
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Senior Genesys Cloud Voice Engineer
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estado de méxico HCLTech A tiempo completoA leading IT services firm is seeking an experienced M&A Voice Engineer with expertise in Genesys Cloud integrations. This role involves managing the design, integration, and implementation of voice solutions during mergers and acquisitions. Ideal candidates will have strong backgrounds in Microsoft Teams and Cisco VoIP technologies. The position offers...
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