Customer Support Associate
hace 3 semanas
We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be successful in this role, you should be a self-starter and an excellent communicator who’s able to earn our clients’ trust.Ultimately, you will help establish our reputation as a company that offers excellent customer support.- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Liaise with other team members for technical issues- Gather customer feedback and share with our Product, Sales and Marketing teams- Provide an excellent level of customer support- Complete any other duties as associated with customer support**Requirements**:- Proven work experience in Customer Support Specialist or similar CS role- Experience using help desk software and remote support tools- Excellent English communication and problem-solving skills- Strong technical skills- Multi-tasking abilities- Highly collaborative- Patience when handling tough cases- Familiarity with our industry is a plus- Start up experience is preferred- Willing to work weekend shifts**Benefits**- Work in a diverse environment with people from over 10 countries- A generous leave policy- Work flexibility- Medical coverage- Annual Wage Supplement (Bonus)- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)- Birthday Leave (1 day)- Holidays off- Quarterly mental health day off- Mental health benefits (Premium access to our app)- Work-life balance and employee wellness- Regular social events where we have non work-related fun
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Customer Care Associate
hace 4 semanas
Desde casa, México Remote Partners A tiempo completo**Customer Care Associate****Compensation: $1400-$2500 USD per month****Responsibilities**:- Support customers through various communication channels.- Resolve customer inquiries promptly and effectively.- Keep customer records updated in the database.- Work with team members to streamline support processes.- Maintain a professional and positive attitude at...
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Customer Support Representative
hace 4 días
Desde casa, México Touch Support Inc. A tiempo completo**REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...
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Customer Experience Associate
hace 2 semanas
Desde casa, México Osmind A tiempo completoOsmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval...
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Customer Service Representative
hace 3 semanas
Desde casa, México 1 Customer Service A tiempo completoJob Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints...
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Customer Support Associate
hace 3 semanas
Desde casa, México Cozymeal A tiempo completoIn addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.Serving both customers and our culinary partners is our top-priority and ingrained...
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Associate Tech Support Specialist
hace 3 semanas
Desde casa, México Solera A tiempo completoThe RoleWe are on the hunt for an experienced Associate Technical Support Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as...
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Associate Tech Support Specialist
hace 6 días
Desde casa, México Solera A tiempo completoThe Role We are on the hunt for an experienced Associate Technical Support Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as...
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Customer Support
hace 3 semanas
Desde casa, México The Pros Cleaners LLC A tiempo completo**WE ARE HIRING****BILINGUAL SPEAKERS**We are a cleaning company hiring customer support lead position, we’re based in Houston, Texas.We’re currently hiring English and Spanish speakers (Fluently in English).This is a customer support job, the duties are the following-Call customers to confirm appointment and personalized experience based on their...
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Customer Service
hace 2 semanas
Desde casa, México AutoComplete A tiempo completo$USD - $650-800/Month DOESeeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this role.**...
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Customer Support
hace 2 semanas
Desde casa, México Webxloo, LLC A tiempo completoRESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...