QA Analyst
hace 2 semanas
DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.**Responsibilities**:- Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures.- Monitors contact-center performance, working with supervisors to implement improvement plans.- Prepares quality reports by collecting, analyzing, and summarizing information and trends.- Maintains all records of QA activities, including QA-identified issues.- Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution.- Participates in periodic calibrations, as well as quarterly center evaluation programs.- Stay up to date with industry best practices and emerging technologies related to quality assurance.**Requirements**:- High School Diploma, Bachelor’s degree or higher in Business or related field preferred- Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques- Strong knowledge of QA methodologies, tools, and processes- Excellent verbal and written communication skills- Proficiency in Microsoft Excel**Benefits**- Todas las prestaciones de ley- Cafeteria- Pago semanal- Capacitacion pagada
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QA Analyst
hace 2 semanas
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
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QA Analyst
hace 2 semanas
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
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QA Analyst
hace 2 semanas
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
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QA Analyst
hace 2 semanas
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
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Qa Analyst
hace 2 semanas
Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team.As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality.The QA Analyst will play a vital role in assessing and improving our processes,...
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Contact Center QA Analyst: Drive Quality
hace 2 semanas
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoA leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This...
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Contact Center QA Analyst: Drive Quality
hace 2 semanas
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoA leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This...
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QA Analyst
hace 1 semana
Ciudad de México Call Center Services International S.A. de C.V. A tiempo completo_**QA Analyst**_ - CDMX (Reforma 99) - _$3,800 mxn netos semanales_ - Monday to Friday from 9am CST to 7pm CST | 2 days off - **Requisitos**: Inglés Avanzado, Data management, Employee management, Strong communicator. - **Actividades**:The position will be performing call audits, coaching feedback, and improvement in process **Salary**: $3,800.00 per...
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QA Analyst
hace 3 semanas
Ciudad de México Level Access A tiempo completoLevel Access, a leading SaaS accessibility company, is seeking a highly motivated QA Analyst to join our team! The QA Analyst will work within a SCRUM team to write individual tests for new features, implement test cases, retest bug fixes, and perform regression testing. This role requires the ability to detail test cases with clearly defined...
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Business Analyst/qa- Home Office
hace 1 semana
Ciudad de México Üman A tiempo completoBusiness Analyst/QA Ix Agency busca talento para la posición de Business Analysts/QA. Si eres un(a) profesional con experiência en este campo, eres un(a) apasionado(a) en la tecnología, te gusta tener retos, trabajo en equipo, ¡contactanos! **Requisitos**: - Lic. En Computación, Sistemas o afín. - Experiência al menos de 3 a 4 años Análisis de...
