Business Intelligence Developer

Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:- Hire the best people wherever they're located;- Emphasize the value of results over hours put in;- Provide flexibility in working hours and locations;- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;- Offer open vacation policies, free LinkedIn Learning and other benefits that promote well-being and professional development.Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Business Intelligence Developer**.The **Business Intelligence Developer** is responsible for the processes, tools, and technologies that support the Customer Success organization. In this role you are responsible for providing broad operational day-to-day support of our customer relationship management (CRM) and various departments. This role works closely with Finance, Sales, Marketing, Customer Service and other departments. The Customer Success Operations Manager provides guidance regarding marketing trends, develops resources and tracking of long-term customer success data, and creates reports for the leadership. This role is also responsible for headcount forecasting, analytics, productivity, CRM maintenance and other Business Intelligence and support functions.We are looking for someone who thrives in an environment of accountability and ownership, who is proactive and a self-starter, and who is always learning and taking initiative to collaborate with others and seek challenges.**Location**:Remote**What You Will Do**:- Creation and maintenance of insightful reports, dashboards, workflow rules and sharing rules- Be capable in analytics tools required to support Customer Success Operations and deliver data for the Cloudbeds “Measure what matters” program- Develop and execute mechanisms used to manage the business. Help identify and implement new Gainsight and Salesforce features and functions in response to business needs- Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality- Create feedback loops to Customer Success Leadership on friction points so that they may be alleviated and help desk case load consistently reduced- Perform daily reviews of user and system errors, correcting or escalating as appropriate- Define and develop key customer support systems/processes required to meet the rapid growth of the business and achieve customer retention objectives- Support annual planning activities and develop actionable insights- Develop relationships and processes with customer success, finance, HR, sales operations, and other stakeholders to identify and address reporting requirements**You’ll Succeed With**:- College Degree in Business related discipline- At least 3 years of experience in Success Operations, Business Insights & Analytics, Finance- Experience working with Gainsight desired- Deep Project Management Experience- Extensive experience with Excel and working with large data sets.- Proven experience working with systems and analytical tools such Tableau. Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Position requires exceptional people skills with the ability to effectively interact and work with diverse personalities- Salesforce Administrator Certification 201 and/or Salesforce Sales Cloud Consultant Certification is REQUIREDOur company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you**Company Awards to Check Out**-