Service Delivery Manager
hace 3 semanas
**RH**:Vicente Ramirez**Location**:Aguascalientes**Position**:Service Delivery Manager**What you’ll do?**- 1 Client Relationship Management:- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.2 Demand Fulfillment:- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.- Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.3 Performance Oversight:- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.- Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.4 Cross-functional Collaboration:- Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.- Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.Qualifications:- Languages: Fluency in both English and Spanish is mandatory.- Experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.**What you’ll bring**:- Strong interpersonal and communication skills.- Excellent problem-solving abilities and a proactive approach to client management.- Experience working with cross-functional teams to meet complex client needs.**Soft skills**:Work Underpressure, Quality at work, Results Oriented.**What can YOU expect in a career with Capgemini?**- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.- Capgemini offers a competitive compensation and benefits package.- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.**You will love this job because**- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
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Santander - Service Delivery Manager
hace 3 semanas
Aguascalientes, México Capgemini A tiempo completo**RH**:Vicente Ramirez**Location**:Aguascalientes**Position**:Service Delivery Manager**What you’ll do?**- 1 Client Relationship Management:- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.- Collaborate closely with the client to understand their needs, manage expectations,...
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Delivery Station Manager, Delivery Shift Manager
hace 3 semanas
Aguascalientes, México Servicios Comerciales Amazon M A tiempo completoA completed Bachelor's Degree from an accredited university.- 2+ Years of Experience with performance metrics and process improvement (why-why, data analysis tools).- 5+ years direct management experience for employees and their performance- Fluent in both Spanish and English.Job summaryAt Amazon, we're working to be the most customer-centric company on...
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Service Delivery Manager
hace 2 días
Aguascalientes, Aguascalientes, México Cognizant Technology Solutions A tiempo completoJob SummaryWe are seeking an experienced Infra. Architect with 12 to 16 years of expertise in Desktop Support for our office-based team. The ideal candidate will design and implement robust infrastructure solutions ensuring seamless desktop support operations. This role demands a proactive approach to problem-solving and a commitment to enhancing our IT...
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Delivery Manager
hace 3 semanas
Aguascalientes, México Capgemini A tiempo completo**RH**:Sara Chávez**Location**:Any State Of Mexico**Industry - Sector**:INS**What you’ll do?**We seek a seasoned Senior Delivery Manager to lead the charge in our technology department within reinsurance division. This leadership role goes beyond a typical Scrum Master, requiring a strategic approach to managing iterative delivery.- Extensive experience...
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Delivery Manager
hace 3 semanas
Aguascalientes, México Capgemini A tiempo completo**RH**:Sara Chávez****Location**:Any State Of Mexico****Industry - Sector**:INS****What you'll do?****We seek a seasoned Senior Delivery Manager to lead the charge in our technology department within reinsurance division.This leadership role goes beyond a typical Scrum Master, requiring a strategic approach to managing iterative delivery.**- **Extensive...
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Delivery Manager
hace 2 semanas
Aguascalientes, México Capgemini A tiempo completo**RH**:Sara Chávez**Location**:Any State Of Mexico**Industry - Sector**:INS**What you'll do?**We seek a seasoned Senior Delivery Manager to lead the charge in our technology department within reinsurance division.This leadership role goes beyond a typical Scrum Master, requiring a strategic approach to managing iterative delivery.- Extensive experience in...
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GGH - Project Delivery Manager
hace 2 semanas
Aguascalientes, México Unilever A tiempo completoGGH - Project Delivery Manager page is loaded## GGH - Project Delivery Managerlocations: Col. Bosques de las Lomas, Mexicotime type: Vollzeitposted on: Heute ausgeschriebentime left to apply: Enddatum: 29. Dezember 2025 (Noch 12 Tage Zeit für Bewerbung)job requisition id: R- **GGH - Project Delivery Manager**Function: Global Customer HubsJob Location:...
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GGH - Project Delivery Manager
hace 2 semanas
Aguascalientes, México Unilever A tiempo completoGGH - Project Delivery Manager page is loaded## GGH - Project Delivery Managerlocations: Col. Bosques de las Lomas, Mexicotime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 29, 2025 (12 days left to apply)job requisition id: R- **GGH - Project Delivery Manager**Function: Global Customer HubsJob Location: Aguascalientes /...
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GGH - Project Delivery Manager
hace 2 semanas
Aguascalientes, México Unilever A tiempo completoGGH - Project Delivery Manager page is loaded## GGH - Project Delivery Managerlocations: Col. Bosques de las Lomas, Mexicotime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 29, 2025 (12 days left to apply)job requisition id: R-1169912**GGH - Project Delivery Manager**Function: Global Customer HubsJob Location: ...
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Delivery Manager: Remote-First, Lead High-Impact Projects
hace 2 semanas
Aguascalientes, México AgileEngine A tiempo completoA leading software solutions company is looking for a Delivery Manager to oversee project executions and manage client relationships. The successful candidate will have at least 3 years of experience in project management, strong communication skills, and proficiency in project management tools. Key responsibilities include budgeting, risk management, and...
