HR Systems Operations Manager

Overview:**We Are PepsiCo**Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know a little more***: PepsiCoJobsJoin PepsiCo, dare to transform.**Responsibilities**:**The** **Opportunity**The role of the HR Systems Operations Manager is to serve as the resource for reviewing integration and employee data issues and understanding the underlying cause as data or, defect that requires a break fix. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the Global IT Ops team. The Operations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution supported by the required third-party vendors and GHROps AMS support.The role is responsible to ensure the effective and efficient response of tickets related to integrations and making sure that the corresponding interactions within the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst teams and will be responsible to coordinate with the business owners the corresponding resolution, provide testing as required to solve an issue.The incumbent will work under the direction of an HR Operations who will guide and help manage escalations and stay focused on delivering effective solutions. This role will work closely with the IT Integrations Leads and tool owners within the Global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issues, ensure quality going forward and acknowledge any audit issues, if applicable.The GHROps HR Systems & Platforms Baseline Operations role will lead the implementation, and enhancements of the new Employee Central mass load tool. The incumbent will work closely with the software owners, GBS Teams, Sector Leads and other internal HR Operations contacts to ensure the effective delivery of the tool functionality. The incumbent will be responsible for undersanting and evaluating the impacts of all CCB requests on the tool.The GHROps HR Systems & Platforms Baseline Operations role requires the ability to collaborate with multiple teams and be focused on solving and identifying underlying causes for critical or repetitive issues.**Your Impact**As HR Systems Operations Manager your scope would consist of:- Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support actitivities.- Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations.- Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements.- Identify when issues require fundamental changes and provide proper documentation to reroute the request.- Coordinate integrations defects with the Employee Central Issue/Incident Lead and Integrations lead to evaluate the result from proper analysis.- Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team’s leadership.- Assist, as needed, on any global system outages and provide up to date status on the issue.- Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution.- Analyze trends amongst integration and employee data issues to identify root cause and prevent repeptive issues.- Prioritize and manage implementation and changes to the Global mass load tool.Qualifications:**Who Are We Looking For?**- Minimum of a bachelor's degree, preferably in IT or Human Resources- 3-5+ years of experience in HCM system implementations- Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central is a most but will also consider SAP HCM, Workday.- Strong critical thinking and analysis skills- Experi