Technical Support

Requisition ID: 60504**Location**:Tijuana, Baja California, MexicoFunction: Services & Customer CareThe Technical Support Representative is the first contact for our customers with respect to all their questions regarding our products and services.The Technical Support Representative has the responsibility to manage these contacts in a very customer-oriented, efficient, and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.**Your day to day**- Discuss with customers (internal and external) technical aspects of product installation, operation, and maintenance relative to sales and/or repair considerations- Ensure CRM system is kept fully updated with work on customer issues- Obtain accurate customer details and amend contact-handling system when applicable- Generation of sales leads from these contacts- Gives interface matrix listed compatibility information to customers on company released products.**What you bring to the team**- 90% English Spoken and Written.- Bachelor degree or equivalent experience- A minimum of 1-2 years of related experience- Worked in a technical support position, preferably in Unified Communications sector, would be a benefit- Experience with Customer relationship management (CRM) systems- Additional technical certification is an advantage- Problem solving and troubleshooting skilled- Excellent understanding of computer operating systems- Ability to review and contribute to technical articles- Ability to process and retain a large amount of information and complexity- Customer Focused- Self-driven and independent and able to manage own time, goals & objectives- People-oriented and a team player- Strong commercial affinity- Strong communication skills, ability to build and maintain internal and external relationshipsAbility to work and perform under pressure.**Our Culture**At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.- **C3 - Customer. Customer. Customer**: Customer obsession is everyone’s job. You enjoy solving customers’ problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.- **Raise the Bar**: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.- **Communicate Courageously**: You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.- **Onward and Upward**: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.- **Own It**: You know your business, your customers, and your team - inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like it’s your own, and put Poly first.- **Take the Leap**: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.- **Ride Together**: We are one team. We do what we say we’ll do, we treat each other with respect, we have each other’s back, and we hold each other accountable.- **Leaders Lead**: You know you are part of a larger global community and make decisions as good stewards of the earth, its resources and its people.**Our Commitment as an Equal Opportunity Employer**All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.No matter where you’re based, you’ll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.**WE CREATE AMAZING NEW WAYS TO HEAR, SEE, WORK, & WORK TOGETHER**:Be a part o