Technical Support Professional
hace 2 semanas
**JOB DUTIES:- Answer customer technical inquiries that can be highly complex, ensuring clear and effective communication.- Listen attentively to customer needs and concerns, ensuring a customer-first approach.- Provide amazing customer service experiences that exceed customer expectations.- Provide detailed feedback on product issues by writing bug reports and documenting cases related to customer concerns and technical challenges.- Help other team members by contributing to knowledge articles and shared resources, fostering a collaborative work environment.Participate in product beta testing and provide valuable feedback.**YOU MUST HAVE:- 1+ Year Customer Service Experience- Ability to show technical aptitude and troubleshooting- Prior experience with advanced usage of the **English **language inclusive of written and verbal communication.- Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)Experience with Microsoft Office Products**WE VALUE:- Advanced degree related to a technical field- Professional experience installing and servicing surveillance and intrusion systems.- Knowledge and experience in High voltage and Low voltage systems.- Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, Low Voltage wiring, Electrical wiring, Smart lighting, etc.- HVAC experience- Boardroom telecommunications technology experience.- Professional Audio/Video and home theater installation and service experience.- Professional experience installing and/or troubleshooting technical products or services- Previous call center experience providing technical supportKnowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations**WHAT'S IN FOR YOU**:- Great work environment and exceptional Resideo benefitsAbility to grow into different areas of the organization based on expertise and interest.LI-AA1LI-ONSITE
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Technical Support Associate
hace 1 semana
San Luis Potosí, México ADI Global Distribution A tiempo completoReporting to a Technical Support Supervisor, the Technical Support Associate will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected...
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Technical Support Associate
hace 1 semana
San Luis Potosí, México ADI Global Distribution A tiempo completoReporting to a Technical Support Supervisor, the Technical Support Associate will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected...
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Technical Support Supervisor
hace 3 semanas
San Luis Potosí, México Resideo A tiempo completoAs a Technical Support Supervisor, you will lead a high-performing team of support professionals, driving operational excellence and delivering exceptional customer service. You will be responsible for coaching, developing, and managing team performance to meet business goals and customer satisfaction metrics. In this role, you will collaborate with...
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Technical Leader Senior Professional
hace 2 semanas
San Luis Potosí, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo**Description** **The Opportunity**: Technically lead the development and execution of systems implementation projects in the LAM Region and lead the execution of engineering services in Maintenance contracts in the LAM Region, ensuring that all activities related to the engineering discipline(s) within the project are carried out efficiently and...
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Technical Leader Senior Professional
hace 2 semanas
San Luis Potosí, México Hitachi A tiempo completo**Location**: San Luis Potosi, San Luis Potosí, Mexico **Job ID**: R0093476 **Date Posted**: 2025-09-16 **Company Name**: HITACHI ENERGY MEXICO, S.A. DE C.V. **Profession (Job Category)**: Engineering & Science **Job Schedule**: Full time **Remote**: No **The Opportunity**: Technically lead the development and execution of systems implementation...
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Technical Support Engineer
hace 2 semanas
San Luis Potosí, México Cummins Inc. A tiempo completoIn this role, you will have an impact in the following ways: - Supports colleagues to strengthen customer relationships. - Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products. - Proposes changes to products and services that reduce costs and...
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Technical Support Engineer
hace 3 días
San Luis Potosí, S. L. P., México ABB A tiempo completo**Technical Support Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
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Tech Support Solutions Specialist
hace 2 semanas
San Luis Potosí, México ADI Global Distribution A tiempo completoReporting to a Technical Support Supervisor, the Tech Support Solutions Specialist will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected...
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Technical Support Supervisor
hace 2 semanas
San Luis Potosí, México ADI Global Distribution A tiempo completo**JOB DUTIES:- Supervise technical service-related operations.- Ensure all team members are meeting performance and quality KPIs.- Perform Call Quality Assessments.- Follow up and coach team members about customer survey feedback- Reach out to Dealer Customers who provide detractor NPS/CSAT scores.- Oversee the work of technical support agents to ensure that...
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Sr Technical Support Associate
hace 2 semanas
San Luis Potosí, México Resideo A tiempo completo**JOB DUTIES**: - Facilitate issue identification and analysis - Investigate and resolve technical issues - Track requests resolution - Provide technical training - Build relationships with customers - Test products & softwareDevelop and share knowledge **YOU MUST HAVE**: - Excellent English Communications and verbal skillsCustomer Service...
