Jr. Trainer

**Job Information**:Department Name- BLUEFIRE ADMINJob Type- Full timeIndustry- InsuranceService Now Ticket- INC Modality- On SiteWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 07/16/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Trainer conducts orientation processes for newly hired agents and creates essential presentations tailored to program requirements. They facilitate learning plans to prepare company members to fulfill tier-1 tasks while accommodating the needs of both learners and the company. Additionally, they identify learning opportunities and training gaps.**Responsibilities and Functions**- Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support operations.- Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.- Gauge the effectiveness of training content and communicate areas for improvement in all training-related activities.- Use LMS platforms to assign and complete courses, as well as export results.- Manage training administrative duties, including payroll, risk documentation, attendance tracking, adherence to consequence matrices, and conducting necessary discussions with Ambassadors.- Provide feedback to Ambassadors using the SMART methodology.- Supervise, support, and engage with Ambassadors as needed.- Develop training analyses, projects, and initiatives to enhance program agent development.- Act as a role model by embodying Confie’s values.**Requirements**:- Bachelor’s degree in Education, Teaching, Human Resources, or a related field- Specialized Knowledge (Basic)- Instructional design- LMS platforms- Authoring tools (e.g., Articulate 360)- Advanced English level- Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Forms, Teams) and Drive- Experience: 1 to 3 years in training or education-related fields- Service-oriented, organized, customer-focused skills**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days and premium- Additional paid days off- Private medical insurance and preventive care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities