Service Management
hace 2 semanas
Job descriptionThe Service Level Management specialist is responsible for ensuring standardised methods and procedures are followed to create, maintain and demise Operational Level Agreements for Technology Services hosted in LAM region and provide support to drive Service Level Management best practices and their adoption helping to ensure that each Technology service meets expected service levels.Working in collaboration with our colleagues in the cross functional technology teams, Global Businesses and Global Functions, the Service Level Specialist ensures all disruptive incidents have a business impact documented.- **Rol and Resposabilities**:- Responsible for governance, oversight and maintenance of the Technology Services hosted in LAM region and conducts periodic checks and reviews to ensure consistency and accuracy in the Operational Level Agreements- Ensuring HSBC best practice is followed during all phases of the product lifecycle (with significant focus on the run phase).- Monitor the enforcement of appropriate procedures and controls and their ongoing effectiveness to ensure full adherence to Group, legal and regulatory requirements across LAM Region.- Monitor ongoing effectiveness of the controls, KPI’s and KCI’s.- Ensure compliance with all regulatory policies and Audits- **Principal Accountabilities**:- Collaborate with Service Management Disciplines and practitioners to promote Service Management best practice and adoption.Requirements**Knowledge & Experience / Qualifications**- Bachelor Degree: Engineering, Systems or related- Experience in Service Level Management role- Strong English speaking and writing (100%) MUST- Strong knowledge and capability for data analytics (MUST)- Ability to build long-term relationships with all stakeholders (employees, peers, etc.)- Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization- Ability to operate effectively in a globally-matrixed organization- Experience in ITIL processes (Certification is desirable)**Skills**:- Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing- Promote sharing of best-practices whilst adopting a collaborative management approach to enhance employee engagement.- Strong team-playing ability and being a positive cultural catalyst within the organization
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Service Management
hace 1 semana
Toluca, México HSBC A tiempo completo-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Service Management
hace 1 semana
Toluca, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
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Service Management
hace 7 días
Toluca, México HSBC A tiempo completo-Job descriptionThis role is responsible for supporting a Service Management function in CIB GTS Technology Mexico and Chile. This involves delivering against the relevant strategy and methodology and supporting adoption of relevant tools and processes. Reacting quickly to solve issues in Production Environment due many of the issues are affecting the trade...
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Service Management
hace 3 semanas
Toluca, México HSBC A tiempo completo-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Service Management Incident
hace 3 semanas
Toluca, México HSBC A tiempo completo-Job descriptionThe role holder will lead service recovery of incidents of any threat level, facilitating senior, technical and business calls with key teams and stakeholders. Restore normal service as quickly as possible and minimise the adverse impact to the business. Recover IT systems and services in accordance with business/IT service level agreements...
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Service Management Incident
hace 7 días
Toluca, México HSBC A tiempo completoSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Jr. Service Management Incident
hace 2 semanas
Toluca, México HSBC A tiempo completoSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Service Management Incident
hace 1 semana
Toluca, México HSBC A tiempo completoSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Sr. Service Management Incident
hace 7 días
Toluca, México HSBC A tiempo completoSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
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Service Performance Management Assistant
hace 2 semanas
Toluca, México HSBC A tiempo completo**Service Performance Management Assistant****Purpose of the position**The role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable to managing and tracking activities and perform status report**Activites**- Tracking...
