Help Desk Support Specialist

**Help Desk Support Specialist****Full-time**Join our world-class service organization dedicated to adding value to our clientsWe’re looking for a talented Help Desk Support Specialist to provide our team with top-notch assistance You’ll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.If you're excited to be part of a winning team, Volteo Digital is a great place to grow your career.**Day to day responsibilities**:This role serves as a central point of contact to employees for technical troubleshooting support, request fulfillment and PC and telecom configuration, hardware provisioning including network and software access control, user coaching and problem solving.**What will you be doing**:- Provides comprehensive technical support to Volteo Digital employees worldwide- Monitor performance and maintain systems according to requirements- Troubleshoot issues and outages- Ensure data security through access controls and backups- Assist in the tracking of hardware and software inventory worldwide- Develop expertise to train Volteo Digital employees worldwide on new technologies- Build an internal wiki with technical documentation, manuals and IT policies- Assist and interact with hardware and software vendors- Participate on committees and/or projects with Volteo Digital-wide teams**Required experience and skills**:- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required- 1+ years of experience on IT or software organization and proven experience in technical support roles- Preferred, fluent in English language- Has experience in, or is certified in Administration of Office 365 suite- Experience with databases, networks (LAN, WAN) and patch management- Experience working with different operating systems including Windows and Mac OS- Resourcefulness and problem-solving aptitude- Understanding of Web Technologies (Java/JavaScript, XML, HTML, Web Services, etc.)- Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols are a plus- Has experience in creating technical documentation and procedures and has experience in serving as resource for training materials in response to staff inquiries for technical support.- Able to work on a cross-functional basis working with teams from different cultures and time zones- Energetic, eager to learn and work with a culturally diverse environment- Demonstrated interpersonal, written, and verbal communication skills- Collaborative, self-driven, proven team player and team builder**About Volteo**Volteo is an Internet of Things (IoT) solutions, ServiceNow sales, services and training, founder-owned, highly profitable, and private company that span the globe with offices and team members in North America, Latin America, Europe and Asia. We offer our employees an exceptional workplace, extremely competitive compensation and a unique culture that ensures balance in all aspects of life.We hire passionate, collaborative, and self-driven people, and give them endless opportunities to grow and succeed Volteo is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.Volteo is an equal opportunity employer, and we value diversity at our company We are against discrimination in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $20,000.00 - $25,000.00 al mesBeneficios:- Días por enfermedad- Horarios flexibles- Seguro de gastos médicos- Seguro de gastos médicos mayores- Vacaciones superiores a las de leyHorario:- Turno de 8 horasPago complementario:- Bono trimestral