Automotive Technical Support Analyst

Mexico City, MEX, Mexico **and**1** more**(Hybrid) The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of...

The Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:- Bachelor’s Degree required in...

Competencies and Skills:- Able to work independently, following-through and solving problems quickly.- Professionalism including customer service/interface skills/experience.- Project/program management experience and business acumen.- Experience or firm understanding of the Vehicle Service Repair processPreferred Qualifications:- Bachelor’s Degree...

Facilitate culture of customer care and focus to role modeling Ford OS.- Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.- Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.- Interface with Dealer service...

Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...

DescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role modeling...

The Technical Support Analyst (TSA) of the US Technical Hotline,reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:Bachelor's Degree required in automotive-related programs such as,...

The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. 

**About Us**AutoTecnic, now proudly part of **TecAlliance**, brings decades of hands-on automotive expertise to the global aftermarket community. TecAlliance is a leading provider of data and digital solutions for the automotive aftermarket, and our integration with AutoTecnic strengthens our commitment to delivering exceptional technical support and...

Exp: 2+ yearsBase Skill Set:- A+ Certification or equivalent experience- Good working knowledge of Active Directory- 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.- Excellent customer service and communication skills including providing VIP support- Experience...