Technical Support Analyst
hace 4 días
The Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:- Bachelor’s Degree required in automotive-related programs such as, but not limited to:Automotive Technology, Automotive Technology Management, Field Service Operations,Advance Vehicle Systems, Automotive Engineering Technology, Automotive ServiceTechnology, Automotive Industry Management and Mechanical Engineering.- Automotive Service/Hands-on diagnostic and repair experience desired.- Integrity to do the right thing and a demonstration of a solid understanding of Ford OperatingSystem (Ford OS).- Have demonstrated a willingness to people first, focus on the customer, operate withempathy, and use feedback to develop self and others.- Technical competency and proficient computer skills.- Excellent verbal and written English communication skills.- Problem solving and critical thinking skills.- ASE certifications desiredPosition Responsibilities:- Facilitate culture of customer care and focus to role modeling Ford OS.- Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complextechnical vehicle repair concerns.- Exercise independent judgment after significant research to formulate technically accurate,professional, and timely responses.- Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer,Technician, etc.) and other internal Ford Motor Company departments (Product ConcernEngineers, Quality Team, Recall Department, Warranty Department, Service PublicationTeam, etc.).- Participate in monthly calibration sessions, peer reviews and team meetings.- Report feedback and provide information on report trends and incoming technical issues toappropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).- Provide technical assistance and/or guidance to the other Centralized Technical AssistanceCenter team members when needed.- Complete training both online and classroom as required.- Provide support to achieving all Centralized Technical Assistance Center objectives andmetrics.
-
Technical Support Analyst
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of America and Canada. Preferred Qualifications: -...
-
Automotive Technical Support Analyst
hace 4 semanas
Naucalpan, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of America and Canada.Position Responsibilities:-...
-
Technical Support Analyst
hace 2 semanas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:Bachelor's Degree required in automotive-related...
-
Automotive Technical Support Analyst
hace 5 horas
Naucalpan, México Ford de México A tiempo completoMexico City, MEX, Mexico **and**1** more**(Hybrid) The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of...
-
Desktop Support Engineer
hace 3 semanas
Naucalpan, México Sybex Support Services LLC A tiempo completoExp: 2+ yearsBase Skill Set:- A+ Certification or equivalent experience- Good working knowledge of Active Directory- 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.- Excellent customer service and communication skills including providing VIP support- Experience...
-
Automotive Technical Support Analyst
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completoCompetencies and Skills:- Able to work independently, following-through and solving problems quickly.- Professionalism including customer service/interface skills/experience.- Project/program management experience and business acumen.- Experience or firm understanding of the Vehicle Service Repair processPreferred Qualifications:- Bachelor’s Degree...
-
Fedebom Support Analyst
hace 4 días
Naucalpan, México Ford Motor Company A tiempo completo**Responsibilities**: - Diagnose and resolve complex technical issues related to our engineering software tools promptly and effectively. - Actively listen to users’ concerns, questions, and feedback, and ensure that all interactions are handled professionally and courteously. - Document user interactions, inquiries, and resolutions accurately in our...
-
Automotive Engineer
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers from Canada and Fleet Customers from the United States of America. Competencies and Skills: - Able...
-
Fedebom Support Analyst
hace 5 horas
Naucalpan, México Ford Motor Company A tiempo completoBachelor's degree in Engineering, Computer Science, or a related technical field is preferred. - Experience in technical support or a similar customer-facing role, preferably in the engineering software industry with coding background. - Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools. -...
-
Soporte Técnico Bilingüe
hace 3 semanas
Naucalpan, México JM Group A tiempo completoSe solicita un Soporte Técnico Bilingüe (Technical Support) 100% Home Office**Requisitos**:- Inglés Conversacional (Indispensable)- 3 o más años de experiência como Service Desk Analyst o dando soporte Técnico IT- Bachillerato Concluido- Habilidad de resolución de problemas- Disponibilidad de tiempo- Atender a más de un cliente al vez- Contar con...
