Outlet General Manager

Outlet General Manager – Four Seasons Resort Tamarindo

At Four Seasons we consider life and work richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef, and an inventor. We look for employees who share the Golden Rule: people who, naturally, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Its 157 rooms boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience, and our Outlet General Manager will imbue a passion for this destination and the Culture.

Be You:

The Outlet General Manager will demonstrate the following key characteristics:

• Ability to communicate clearly and openly creating an atmosphere of mutual trust and teamwork.
• Demonstrates superior knowledge of Restaurant administration and operations.
• Proven ability to effectively lead in a variety of situations with guests and operational needs, flexible leadership style.

Master Your Craft:

• The Outlet General Manager is directly responsible for overseeing the F&B outlet operation ensuring the highest quality in service as well as the food and beverage. The Outlet General Manager will engage and motivate the F&B teams to achieve goals while managing labor costs.

Desired Skills and Experience:

• Minimum 5 years management experience in Food and Beverage operations and related hospitality management.
• Demonstrate adaptability to live in a remote location.
• Excellent English and Spanish (Preferred) language.
• The ability to oversee all aspects of the outlet operation, including forecasting, scheduling, training and motivating the team.
• The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new ones.
• The ability to work closely with the ADOFB / DOFB, Culinary Director and Executive Pastry Chef, to design an effective seasonal menu while ensuring excellent product quality at a fair price.
• You actively drive the Marketing/PR activities and F&B promotions according to the established F&B Promotional calendar.
• You actively attend regular operational meetings to ensure effective coordination and cooperation between departments.
• The ability to control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit.
• Flexibility to work on different shifts, weekends and holidays.
• The ability to build an open and trustful environment where everyone's opinion is shared and valued.
• The ability to coordinate personal training to guarantee a high level of service and productivity.
• The ability to anticipate, in advance, all materials and supplies and assure their availability.
• As a Department Leader you will motivate and develop a team, leading by example at all times and instill a culture of continuous learning and improvement among your staff.
• You actively participate in Employee Relations activities and programs.
• You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training and by instilling company values.
• When dealing with external and internal customers you live by the Golden Rule.
• You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961. Its story is a tale of continual innovation, remarkable expansion, and a single-minded dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 126 hotels and resorts, and 48 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service, and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. As an additional bonus, working with Four Seasons allows you to work for an international company and travel all over the world while staying at incredible properties for free

Learn more by visiting us at:

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Our Careers: Careers at Four Seasons Hotels Limited | Four Seasons Hotels Limited jobs

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We look forward to receiving your application