Solo Quedan 15h Support Engineer, Audible

hace 4 semanas


Tejupilco de Hidalgo, México Amazon A tiempo completo

About Us

Audible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives. We are a global company with an entrepreneurial spirit, passionate about the positive impact Audible can make for our customers and our neighbors.

Role Overview

We are seeking a dynamic and motivated Support Engineer to join our growing team. As a member of our team, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.

Responsibilities

  • Technical Lead : Be a technical lead on the team and act as a subject matter expert for one or more services.
  • Support Leader : Be viewed as a support leader throughout the larger organization and be regularly engaged to work on cross-team planning.
  • Cross-Functional Team Projects : Lead large, cross-functional team projects and resolve the most complex support issues.
  • Business Impact : Understand the business impact of support decisions.
  • Operational Efficiency : Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
  • Proactive Problem-Solving : Think proactively and work to prevent support issues before they are realized.
  • Design Reviews : Participate in design reviews to identify and mitigate support risks.
  • Collaboration : Work closely with development and QA teams to improve the change management life-cycle.
  • Production Architecture : Have a deep understanding of production architecture and familiarity with operating system best practices.
  • Script Development : Identify and drive small production architecture changes.
  • Talent Management : Regularly work with management to assign tasks and small projects to other Support Engineers.
  • Strategic Direction : Take a role in the strategic direction of the team.
  • Hiring and Training : Play a significant role in hiring, mentoring, and training employees.

Requirements

  • Industry Experience : 3+ years industry experience in programming and/or technical support roles.
  • Troubleshooting : Experience troubleshooting and debugging technical systems.
  • Unix/Linux OS : Experience in Unix or Linux OS.
  • Programming Languages : Proficiency in one or more general-purpose programming languages, such as Java, C/C++, C#, Objective C, Python, JavaScript.

Preferred Qualifications

  • Scripting : Experience scripting in modern programming languages.
  • Git : Good understanding and experience of using GIT.
  • Enterprise-Wide Implementations : Supporting implementations enterprise-wide.
  • Computer Networking : Knowledge of AWS Services and computer networking fundamentals.
  • Coding Skills : Ability to run and debug code through an IDE.


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