Associate I

hace 3 días

Silao, México UST A tiempo completo

**Production Support**Associate I - Production Support**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:**The Opportunity**:Provide helpdesk support for all customer roll outs under supervision from Leads and Managers.- Configure and test the product with directions from the lead for product development, implementation and release. Ensure on time delivery and support to meet client requirements in accordance with product and project specifications- Provide product support to users, enhancing their overall product and service experience- Development, configuration, customization, migration, conversion, maintenance and the testing small to medium non-complex components of project/product module- Work closely with product teams to ensure ticket closure- Impress the customer through every interaction**What you need**:- Operating Systems and software platforms- Integrated development environment (IDE)- Software life cycle methodology. Agile methods- Knowledge base of customer domain and sub domain where problem is solved- Proactively ensure the highest levels of systems availability- Appropriate software programs/modules/ tools**What we believe**:We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.**Humility**:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.**Humanity**:Through business, we will better the lives of those less fortunate than ourselves.**Integrity**:We honor our commitments and act with responsibility in all our relationships.**Equal Employment Opportunity Statement**UST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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