Delivery Manager

We are seeking an experienced **Delivery Manager** to oversee and ensure the successful delivery of IT projects.**Responsibilities**- Direct end-to-end management of delivery engagements for teams of 20-50+ FTEs linked with high visibility and high-impact projects- Oversee the delivery across all stakeholders and ensure complicated engineering issues are efficiently handled- Guarantee the quality of design, code, and overall solutions- Facilitate mentoring and talent development programs specifically tailored for delivery leads and managers- Advocate, negotiate and implement the best engineering processes and practices- Drive engagements effectively to maintain high standards of delivery and customer satisfaction- Deliver on hard commitments and fixed timelines according to outcome-based setups- Handle customer escalations, contract issues, and team rotations seamlessly**Requirements**:- Minimum 8 years of experience in the IT industry with at least 3 years in leadership roles such as Delivery Manager, Team Lead, or Project Manager- Proven ability to manage complex delivery engagements from inception to completion- Expertise in overseeing project delivery and managing stakeholder relationships- Proficiency in handling complex engineering problems and ensuring timely quality delivery- Experience with continuous delivery/deployment pipelines in designing and implementing end-to-end solutions- Skills in identifying customer needs and driving issues to closure- Strong capability to build and maintain a cohesive team environment- Competency in coaching and mentoring team members to understand customer needs and requirements**Nice to have**- Experience in tailoring solutions and negotiating best practices- Familiarity with outcome-based delivery setups- Demonstrated ability to manage high stakes escalations and contract negotiations**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.