Solution Center HR Advisor
hace 3 días
**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico**Position Purpose**In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region. We are looking for team members who enjoy helping employees find answers to their HR related questions and have a strong interest in improving how HR delivers. A successful team member will be very detail oriented, possess a problem-solving mindset and a keen interest in improving existing processes.**Role Description**- Provide accurate and timely responses to inquiries from employees, managers and HR business partners regarding HR programs, policies, processes and systems- Resolve inquiries through ServiceNow case management system and **via telephony system**, striving for first contact resolution- Leverage HR knowledge base to provide consistent customer service- Redirect/escalate inquiries as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital)- Actively build and develop the HR knowledge base to help employees, managers & HR business partners find answers via self-service- Participate in continuous improvement projects to improve employee experience and enhance efficiency- **Skills and experience**:- Bachelor’s degree (or equivalent experience) with 2+ years of experience in Human Resources field.- _Bilingual/native proficiency in Spanish & English; French and Portuguese a plus._- Demonstrated experience in issue identification and escalation- Experience communicating through various intake channels- Experience understanding and meeting Key Performance Indicators (KPIs)- Previous contact center experience preferred- Strong customer service orientation while maintaining a high level of integrity and confidentially- Familiarity with and understanding of HR policies and procedures- Experience with HR and case management systems- Ability to assist others in understanding new processes and influence them to try new ways of working- Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues.- Knowledges in HR Systems like Success factors, SAP, Workday and AVAYA.**Work Conditions**:Schedule: 60% Home Office and 40% in plant, according the company requirements.Schedule and holidays according to USA.**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.****Job Applicant's Privacy Notice**:Click on this link to read the Job Applicant's Privacy Notice
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Solution Center HR Advisor
hace 3 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico**Role**: Solution Center HR Advisor**Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico**Full/ Part-time**: full time**Build a career with confidence**Carrier Global Corporation, global leader in...
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Solution Center Local HR Advisor
hace 5 días
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico **Función**:Solution Center Local HR Advisor**: **Ubicación**:Santa Catarina, Nuevo Leon**: **Tiempo completo/ parcial**:Tiempo completo**: **Construye una carrera con confianza**: **Carrier Global Corporation, líder mundial en soluciones...
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Solution Center HR Advisor
hace 3 días
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico** Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico** Position Purpose** In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region. We are looking for team members who enjoy helping employees find answers to their HR...
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Solution Center Sr Hr Advisor
hace 3 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC****: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, ***** Mexico**Responsibilities**- Provide accurate and timely responses to inquiries from employees, managers and HR business partners regarding HR programs, policies, processes and systems- Resolve inquiries through ServiceNow case management system and via...
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Solution Center Hr Advisor
hace 3 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC****: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, ***** MexicoIn this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.**Responsibilities**- Provide superior customer service, accurate and timely first contact resolution to employees,...
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Solution Center HR Advisor
hace 4 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoIn this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.**Responsibilities**- Provide superior customer service, accurate and timely first contact resolution to employees,...
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Solution Center HR Advisor
hace 3 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing...
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Solution Center Local HR Advisor
hace 1 semana
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico **Position Purpose** In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the Mexico region. We are looking for team members who enjoy helping employees find answers to their HR...
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HR Advisor
hace 2 semanas
Santa Catarina, México Carrier A tiempo completo**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico**About the role**In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues in the Mexico region. We are looking for team members who enjoy helping employees find answers to their HR-related...
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HR Advisor
hace 7 días
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5004: Carrier - Plant D, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico **About the role** In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues in the Mexico region. We are looking for team members who enjoy helping employees find answers to their...
