Associate, Customer Support-mex

hace 4 semanas


Ciudad de México Ingram Micro A tiempo completo

**Description****Job Title**:Customer Service Analyst**Objective**- Give customer support about web processes.- Be the first filter is customer request for API integration- To identify technical errors so the rest of the team can solve them**Business Impact**:HIGH because impacts directly on the customer experience**Key Accountabilities**- Demonstrates the ability to adapt to constant change to meet individual and business needs- Analytical and problem-solving skills with strong attention to detail to anticipate the needs of our customers- Navigate multiple systems and digital tools to service our customers.- Handle basic issues and problems from our ecommerce site.- Other duties assign**Qualifications**:- Bachelors degree in a related field or equivalent experience- Customer focus and Service oriented- Medium English level- Fast learner- Oriented to results- Great Service Attitude



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