Hubspot Csm

The Customer Success Manager (CSM) is a vital role responsible for ensuring our new customers have a smooth and successful onboarding experience. You will be their primary point of contact, guiding them through the implementation process, training them on our platform, and fostering a long-term, positive relationship. This role requires a proactive, customer-centric approach, excellent communication skills, and a strong understanding of our product and services. Proficiency in HubSpot is essential.**Responsibilities**:- **Onboarding & Implementation**:- Manage the entire customer onboarding process, from initial contact to go-live.- Develop and execute onboarding plans tailored to each customer's needs.- Conduct training sessions (online and potentially in-person) on theplatform.- Proactively identify and address potential roadblocks to ensure a seamless implementation.- Coordinate with internal teams (e.g., sales, product, engineering) to resolve customer issues.- **Payment Processing & Account Management**:- Ensure accurate and timely processing of payments.- Address customer inquiries related to billing and account management.- Maintain accurate records of customer interactions and account information.- **Relationship Building & Retention**:- Build and maintain strong relationships with key customer stakeholders.- Proactively check in with customers to ensure ongoing satisfaction.- Identify opportunities to expand customer usage oF features.- Gather customer feedback and share it with the product team.- Contribute to customer retention efforts by providing exceptional service.- **HubSpot Administration & Reporting**:- Utilize HubSpot to manage customer interactions, track progress, and generate reports.- Maintain accurate and up-to-date customer data within HubSpot.- Create and manage workflows and automations within HubSpot to improve efficiency.- Analyze customer data within HubSpot to identify trends and areas for improvement.- Develop and maintain HubSpot dashboards to track key metrics.- **Other Duties**:- Contribute to the development of customer success best practices.- Stay up-to-date on new features and functionality.- Participate in team meetings and share knowledge with colleagues.- Perform other duties as assigned.**Qualifications**:- Bachelor's degree in Business, Communications, or a related field preferred.- 2+ years of experience in customer success, account management, or a related role.- Proven ability to manage customer relationships and drive successful outcomes.- Excellent communication, interpersonal, and presentation skills.- Strong problem-solving and analytical skills.- **Proficiency in HubSpot is essential.**Experience with CRM systems is a plus.- Experience with payment processing and account management is preferred.- Ability to work independently and as part of a team.- Strong organizational skills and attention to detail.- Passion for delivering exceptional customer service.- Experience in the parking industry or related field is a plus.Tipo de puesto: Tiempo completoSueldo: $45,000.00 - $55,000.00 al mesBeneficios:- Opción a contrato indefinidoTipo de jornada:- Lunes a viernesPregunta(s) de postulación:- ¿CUAL ES TU EXPECTATIVA SALARIAL?Lugar de trabajo: Empleo remoto