Sales Support Analyst

hace 3 días

Miguel Hidalgo, México PepsiCo A tiempo completo

**Overview**Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do.- Now we are looking for this position:**Sales Support Analyst - Contact Center****Responsibilities****Main Purpose**PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.**Accountabilities / Responsibilities**- Gather and validate customer/equipment information and determine the issue by analyzing the solutions- Diagnose and resolve cooler and vendor issues using provided diagnostic tools.- Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution.- Exemplary attendance and punctuality.- Follow standardized procedures to deliver world class customer service and first call resolution.**Qualifications****Qualifications / Requirement**- Fluent in English is a must- 1+ years of experience in contact center- Bachelor’s degree- Engaging personality that blends well with a fast-paced, goal-driven environment- Highly organized with exceptional follow-through abilities- Problem solving and analytical thinking skillsIf you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.**Thank you so much for your interest in PepsiCo****INTERNAL CANDIDATES**:- Having worked at least 18 months in your current function.- PDR evaluation of at least 2/2 on the last two years.- Having not received any warrants and/or disciplinary notifications on the last 12 months.

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