Csr Applied Parts Sr
hace 9 horas
**Job Description**:**What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)- Credit notes / invoices processing.**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required. (Salesforce / Lawson)- Send customer receipt confirmation of complaint.- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Enquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case management in Salesforce- Keep customer details and price agreements up-to-date.**What are we looking for?**- Bachelor’s degree in business, international relations or related.- Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)- Due to the global nature of the role, proficiency in English language is a must.- Customer-oriented with a focus on details- PC skills/ MS office- Problem-solving- Sense of urgency
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Sr Csr Applied Parts
hace 3 días
San Pedro Garza García, México Johnson Controls A tiempo completo**Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We...
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Csr Applied Parts Sr
hace 5 días
San Pedro Garza García, N. L., México Johnson Controls A tiempo completo**Job Description**: **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in the system (different order types) - Send order confirmation to...
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Sr Csr Applied Parts
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**Job Description**:What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery...
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Csr Applied Parts Sr
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**Job Description**: - Job Description What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing - Order input in SAP (different order types) - Send order confirmation...
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Sr Csr Industrial Refrigeration
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** As a Senior Customer Service Representative (CSR) Applied Parts, you will lead the team in receiving and processing highly complex customer orders, inquiries, and complaints related to technical products and services. You will proactively maintain relationships with key customers and sales staff, ensuring exceptional service across...
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Csr Applied
hace 53 minutos
San Pedro Garza García, México Johnson Controls A tiempo completoWeekend shift **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in the system (different order types) - ** Incoming calls management**: - Send...
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Csr Ducted Parts Sr
hace 3 días
San Pedro Garza García, N. L., México Johnson Controls International A tiempo completo**What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - ** Incoming calls management**: - Order input in the system (different order types) - Send order...
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Csr (Import-export)
hace 1 semana
San Pedro Garza García, México E80 Group A tiempo completoE80 Group is a multinational specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods operating in the beverage, food, tissue and other sectors. In 1992 the company anticipated the concept of Industry 4.0: the Smart Factory, sustainable, interconnected and safe. The tailor-made solutions designed...
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Controls Csr Sr
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**Key Responsibilities**: - Verify order details, pricing, product availability, and shipping information to ensure accuracy. - Respond to customer inquiries regarding order status, product information, pricing, and shipping details. - Coordinate with internal departments (warehouse, shipping, sales, and billing) to ensure timely order fulfillment. - Follow...
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Spare Parts Warehouse Technician
hace 5 días
San Luis Potosí, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...