Customer Experience Associate

About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Job Description**:Be the first to start in our New Cruise Line Account in Monterrey, MexicoWe offer:Great Salary2 days offGreat benefits (SGMM, Fondo de Ahorro, Vales Despensa/Restaurante and more)We're looking for:Advanced English proficiency (C1)1 year experience in contact/call center positions(REQUIRED)Travel/Booking experience desired.Intermediate Computer Skills**General Responsibilities**- Adhere to the provided schedule- Consistently follow process and procedure to ensure accuracy of products in general and specifically air products- Reach Individual goals as assigned for the process- Secure new products that fulfill request from the customer- Provide clear and accurate information, regarding the air product, in a clear and professional manner- Answer questions regarding air products and changes that involve flights- Research information using available resources- Accurately modify and Update information on existing products. Add and remove flights, change flights reservations in cruise-flight products.- Assist internal and external customers with air products and services- Manage and resolved customer complaints related to air side of the package- Identify and escalate issues as needed- Connect calls to specialized departments when needed- Follow up open cases to achieve resolution and closure- Document on the system all interactions- Proactively seek information to be up to date regarding process changes.- Review reports assigned and communicate necessary changes to customers- Handel specific task as assigned- Contact customers to inform changes regarding air piece of holiday- Be extremely careful with changes as rates might change**Required Qualifications**Education- Education minimum high school diploma or equivalent- B2 English levelExperience- Previous experiment in call center- Costumer service Advocate- Ability to sell- Preferably knowledge about Sabre (Not a must)- Preferable knowledge about travel industry / air experience**Skill**:- 85% English proficiency verbal and 85% written proficiency.- Basic to intermediate knowledge and ability to use Excel.- Ability to engage with customers over the phone.- Ability to document- Extremely High Attention to detail- Highly self-discipline including being punctual and having organizational skills.- Ability to multitask **Preferred- Ability to plan and strategize to achieve desired results (Sale Skill)- Goal driven- High numerical ability **Preferred- Proactive and able to initiate change **Preferred- Resilience and tenacity to overcome objectionsClosing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._