Sr Operations Manager

Personify, a nationally recognized and awarded recruiting firm, is hiring a Sr Operations Manager for our client, a leader in transformational AI Supply Chain automation, based in Monterrey, Nuevo Leon, Mexico.About the RoleAre you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Senior Operations Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.The Senior Operations Manager is responsible for overseeing the activities of a complex, international team of teams that is rapidly growing. In this role, this individual will manage day to day operations while ensuring the organization meets strategic people and process development goals.**Essential Duties and Responsibilities**:Responsible for managing all activities of the Shipper Solutions Operations Team including carrier sourcing, truck dispatch, track and trace, on time delivery, and team schedule adherenceManages all aspects of the dispatching process, including hiring, training, scheduling, monitoring performance, and responding to customer or carrier escalationsWorks with the Director of Operations to review and analyze dispatch team performancePartners with the Senior Product Manager and Development Team to ensure continuous technology improvement and help guide product strategy with tactical level feedbackMonitors and promotes safety and compliance with company policies and federal, state, and local regulations in all areas of the operationDevelops and implements department policies to ensure all staff members are trainedTrains and supervise employees who answer and place callsAnalyzes call data to identify problem areas that may require additional staff training or equipment upgradesMaintaining records of calls to track response times and improve service quality**Requirements**:International travel up to 80%; office location is Monterrey, Mexico with some travel to Denver, COExperience with intra USA/Mexico Brokerage operations3PL experience highly preferred**Strong leadership qualities**: Previous management experience required**Experience in the transportation industry**: prior Freight Brokerage experience a major plusHigh aptitude for process design, improvement and implementationUnderstanding of and ability to utilize the KPIs associated with brokerage operationsThe ability to multi-task in a fast past environment while being detail orientedSkilled in Technology; Microsoft Word & ExcelExcellent written and verbal communication skills; Spanish speaking strongly preferredMinimum 5 years of relevant experience**Benefits**:We are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.We offer a competitive benefits package as well as numerous additional perks, including:Competitive compensation packagePaid Time Off and HolidaysHealth, Dental and Vision Insurance401(k) retirement plan with company matchFlex and Health Savings PlansCompany-paid life and short-term disability insuranceCompany-paid parking or RTD passVoluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection InsuranceTuition AssistanceEmployee Assistance Program (EAP)Free or discounted legal programProduct & Services Discount ProgramModern office space in downtown Denver with daily coffee, tea, drinks & snacksWe supply the industry's best hardware and productivity software