Technical Support Analyst
hace 2 semanas
**Typical Accountabilities**:- Serve as the primary IT support contact, providing timely and effective assistance to users on relevant software environments- Assist users with troubleshooting, training, and device support through the AskIT desk- Handle incident requests and call out technical issues when vital to ensure timely resolution- Maintain an accurate inventory of IT assets, including control of equipment loans and assignments- Perform preventive maintenance on computing equipment, including cleaning, testing, and system health checks- Replace or repair hardware components- Facilitate onboarding and offboarding processes for IT equipment assigned to employees- Collaborate with other IT teams to resolve sophisticated or advanced incidents and maintain IT performance- Ensure security protocol compliance and alignment to company policies- Support the maintenance and availability of IT infrastructure across the site, including basic network tackle- Participate in administrative tasks relevant to the IT support area- Build and update documentation and user guides when needed**Essential Requirements**:- Technical expertise in supporting Windows and Mac operating systems- Experience with Microsoft Office 365 administration and user support- Practical knowledge of troubleshooting software and hardware issues on desktops and laptops- Skilled in preventive maintenance and basic hardware repairs (e.g., changing displays, keyboards, batteries)- Experience managing service desk requests, ticketing systems, and supervising inventory- Ability to follow IT security protocols and company compliance guidelines- Good communication and customer service skills, with capacity to explain technical issues clearly- High attention to detail and organizational skills- Ability to work both independently and multi-functionally within IT teams**Desirable Requirements**:- Experience supporting and maintaining conference rooms, ideally with CISCO equipment (video conferencing, telephony, and AV integration)- Knowledge of IT asset management standard methodologies- Familiarity with ITSM platforms such as ServiceNow, Jira Service Desk, or similar- Experience crafting user-friendly guides and instructional materials- Basic understanding of networking principles (VLANs, DHCP, DNS)- Industry certifications in areas such as CompTIA A+, Microsoft, or Apple supportWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. **That's why we work, on average, a minimum of three days per week from the office**. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining innovative science with leading digital technology platforms. Our dynamic environment offers countless opportunities to learn and grow while making a positive impact on lives through data analytics, AI, machine learning, and more. Join us at a crucial stage of our journey as we become a digital and data-led enterprise.
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Technical Analyst
hace 3 semanas
Guadalajara, México Oracle A tiempo completoTechnical Analyst -Support-22000D4B**Applicants are required to read, write, and speak the following languages***: English**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
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Technical Support Analyst
hace 1 día
Guadalajara, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).Individuals understand their own area and are able to perform all facets of their role.- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of...
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Technical Support Analyst
hace 6 días
Guadalajara, México Human Access A tiempo completoAn important company dedicated to the development of Software by expansion is looking for a Technical Support Analyst on site. Vacancy 50% Home Office, 50% on Site (Depends on the project) - Desirable radicals in CDMX, Monterrey and/or Guadalajara Bachelor's degree in Computer Science, equivalent experience or related degree. ESSENTIAL: Advanced English...
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Technical Support Analyst L1.5
hace 2 semanas
Guadalajara, México Teampay A tiempo completoAt Teampay, we're changing spend management by empowering finance teams with proactive controls and real-time visibility—without restricting employee autonomy. As part of the Paystand family, our innovative approach is transforming how businesses manage their suite of financial operations. **Why Teampay?** **What We Do**: We deliver a modern spend...
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Technical Analyst 3-support
hace 3 semanas
Guadalajara, México Oracle A tiempo completoTechnical Analyst 3-Support-21000ZGT**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**The Oracle Health Sciences Global Business Unit (HSGBU) is a specialized business unit focused solely on the software and service requirements of the Health Sciences industry. By delivering software solutions...
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Technical Analyst 4-support
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Analyst 4-Support- DN**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**Principal Technical Support EngineerPreferred Qualifications**Department Description**:Oracle Cloud Infrastructure combines the elasticity and utility of a public cloud with the granular control, security, and...
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Technical Support Analyst
hace 1 día
Guadalajara, México SECTOR H A tiempo completo_**Technical Support Analyst **_**(Bilingual & Trilingual)**_BASE SALARY:- $17,000 (Bilingual)- $25,000 (Trilingual)- Home office 100%- Health Insurance- Food Vauchers (Monthly) 7% of your salary.- Economic support for the payment of home energy and internet bills (Monthly)- New Laptop, and Computer Monitor.- Days off: twice a weekREQUIREMENTS & EXPERIENCE:-...
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Technical Support Analyst, Oracle Communications
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Support Analyst, Oracle Communications SS7 Telephony Products-21000ZEA**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a...
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Technical Support Analyst, Oracle Communications
hace 3 semanas
Guadalajara, México Oracle A tiempo completoTechnical Support Analyst, Oracle Communications SS7 Telephony Products-22000C1S**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a...
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Senior Technical Support Analyst
hace 4 semanas
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
