Technical Support Analyst

hace 3 semanas

Guadalajara, México SECTOR H A tiempo completo

_**Technical Support Analyst **_**(Bilingual & Trilingual)**_BASE SALARY:- $17,000 (Bilingual)- $25,000 (Trilingual)- Home office 100%- Health Insurance- Food Vauchers (Monthly) 7% of your salary.- Economic support for the payment of home energy and internet bills (Monthly)- New Laptop, and Computer Monitor.- Days off: twice a weekREQUIREMENTS & EXPERIENCE:- Bilingual in English and Spanish is required or Trilingual in English, Spanish and French is required.- Indistinct nationality.- Residencial requirements: currently living within the Mexican Republic with valid FM2- Minimum of 1 year in customer support and administration in tech/software support role (Omnitracs, YASC, Teleperformance, etc)- Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently- Excellent communication skills with the ability to articulate technical issues- Experience creating and maintaining customer relationships- Team player with a positive attitude and the drive to go above and beyond to achieve success- Experience in customer service (support or sales)- Manage multiple projects simultaneously and prioritize accordingly- Zendesk experience is an asset- Education/ academic experience in IT and Computer Science would be an added bonus- Self-motivated with the ability to work independentlyESSENTIAL DUTIES & RESPONSIBILITIES:- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact- You will know the product inside and out- Represent the company in a positive and professional manner- Update Zendesk cases with all appropriate information pertaining to your customer interactions- Customer retention through relationship buildingHours of Operations: Our Technical Support Centre is a 7/24/365 operation (availability to work weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.All applicants should have flexibility to work and amend their schedules as needed.Bilingual 13:00 to 23:00 hrs (rotate shifts: 13:00 - 20:00 hrs, 14:00-21 hrs, 15:00 - 23:00 hrs)Trilingual 7:00 to 19:00 hrs (8 hours shifts)Tipo de puesto: Tiempo completoSalario: $17,000.00 - $25,000.00 al mesHorario:- Incluye días feriados- Turno de 8 horasPrestaciones:- Trabajar desde casa- Vales de despensa

  • Support Analyst

    hace 3 semanas

    Guadalajara, México Link Consulting Services A tiempo completo

    **Support Analyst**The Technical Support Analyst serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate and timely resolutions to ensure customer satisfaction and operational success. The Technical Support Analyst provides highly specialized technical support to customers by leveraging...

  • Technical Analyst 3-support

    hace 2 semanas

    Guadalajara, México Oracle A tiempo completo

    Technical Analyst 3-Support-22000B88**Applicants are required to read, write, and speak the following languages***: English, Spanish**Preferred Qualifications****echnical Support Analyst**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...

  • Technical Analyst 4-Support

    hace 2 semanas

    Guadalajara, México Oracle A tiempo completo

    Technical Analyst 4-Support-******DY**Applicants are required to read, write, and speak the following languages**: English, Spanish**Preferred Qualifications**Required Skills and Experience:- Solid understanding of Linux administration and skills to monitor, configure and improve including csh or bash scripting, cron, OS file permissions, etc.- Practical...

  • Technical Support Analyst

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).Individuals understand their own area and are able to perform all facets of their role.- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of...

  • Technical Support Analyst

    hace 2 semanas

    Guadalajara, México Ntt Data A tiempo completo

    **Req ID**: ******We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).Individuals understand their own area and are able to perform all facets of their role.- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of...

  • Technical Support Analyst

    hace 4 semanas

    Guadalajara, México Human Access A tiempo completo

    An important company dedicated to the development of Software by expansion is looking for a Technical Support Analyst on site.Vacancy 50% Home Office, 50% on Site (Depends on the project)- Desirable radicals in CDMX, Monterrey and/or GuadalajaraBachelor's degree in Computer Science, equivalent experience or related degree.ESSENTIAL: Advanced English...

  • Technical Support Analyst L1.5

    hace 4 días

    Guadalajara, México Teampay A tiempo completo

    At Teampay, we're changing spend management by empowering finance teams with proactive controls and real-time visibility—without restricting employee autonomy. As part of the Paystand family, our innovative approach is transforming how businesses manage their suite of financial operations.**Why Teampay?****What We Do**: We deliver a modern spend management...

  • Technical Support Analyst 15

    hace 2 semanas

    Guadalajara, México Necodex A tiempo completo

    **Vacante para la empresa Necodex en Country Club -Guadalajara, Jalisco**: **Responsibilities**: Primary Front-Line Support: - Deliver exceptional service while resolving technical and non-technical issues, ensuring customer satisfaction. - Handle customer communications with professionalism and empathy, even in challenging situations. Advanced...

  • Technical Support Analyst 15

    hace 2 semanas

    Guadalajara, México Necodex A tiempo completo

    **Vacante para la empresa Necodex en Country Club -Guadalajara, Jalisco**:**Responsibilities**:Primary Front-Line Support:- Deliver exceptional service while resolving technical and non-technical issues, ensuring customer satisfaction.- Handle customer communications with professionalism and empathy, even in challenging situations.Advanced Troubleshooting &...

  • Technical Analyst 4-support

    hace 2 semanas

    Guadalajara, México Oracle A tiempo completo

    Technical Analyst 4-Support-220002DN **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Principal Technical Support Engineer Preferred Qualifications **Department Description**: Oracle Cloud Infrastructure combines the elasticity and utility of a public cloud with the granular control,...